samsung tv software update option greyed out

Fix Software Update Option Greyed Out On Your Samsung TV

Want to update your Samsung smart tv? But can’t do it because the software update option is greyed out on your Samsung tv. Then don’t worry you’re at the right place. Today in this post we’re going to explain to you how you can fix the software update or update now option greyed out on your Samsung smart tv so that you can update your smart tv without any issues.

How to Fix Software Update Option Greyed Out

This usually occurs when there is an app currently running in the background. The software update option will be greyed out due to a running app like prime video, Netflix, Hulu, etc. So to fix this simply follow the steps below.

  • Press the exit button on your remote to close or get out of the running app completely.
  • If your Samsung tv remote doesn’t have the exit button, then press the back button on your remote to close the app.

Now you can easily update your Samsung smart tv by following the steps below.

  1. Press the home button on your Samsung tv remote.
  2. Go to settings.
  3. Now select the support option.
  4. Select software update.
  5. Select Update now to update your Samsung smart tv.

Fix Update Now Option Greyed Out

If you’re still unable to update as the update now or the software update option is still greyed out, then there is another fix also that can help you. In some cases, you need to select the source as tv. Only after that, you can update your Samsung tv. So to select a source on your Samsung tv follow the steps below.

  1. Press the source button on your Samsung tv remote.
  2. Now select tv.

After changing the source try updating your Samsung smart tv again. Now the software update option greyed out issue will be resolved on your Samsung tv.

Check Internet Connection

Make sure that your internet connection is working. If your internet connection is not working then the software update option will be greyed out on your Samsung tv. To check your internet connectivity open an app and try streaming a video. If the video is not playing then this means that the internet-connected to your Samsung smart tv is not functioning properly. To ensure this you can also visit speedtest.net, where you can the information about your connection speed. If speed is slow then try moving your router closer to your smart tv or connect your Samsung tv to your wifi with the help of an ethernet cable. If this doesn’t work then try rebooting your wifi by following the steps below.

  1. Unplug your router from the power outlet.
  2. Now, wait for 5-10 minutes.
  3. Turn on your wifi.

Now check if the internet is functioning properly or not. If not then get in touch with your internet service provider for help.

Also check: Hulu not working on samsung tv fixed

Power Cycle Your Samsung Tv

If for some reason software update option is still greyed out. Then try power cycling your Samsung smart tv. This will eliminate any temporary bug that can cause the software update option to grey out. To power cycle, your Samsung smart tv follow the steps below.

  1. Turn off your Samsung smart tv.
  2. Unplug it from the wall.
  3. Wait for 5-10 minutes.
  4. Now plug in your Samsung tv.
  5. Turn it on.

Now go to settings and select support then select software update. Now you will be able to update your Samsung smart tv without any issues. Most users will have to close the running apps like prime video or Netflix to fix the software update greyed out option on their Samsung smart tv. If the issue persist the get in touch with samsung tv team. Also, check our post on how to fix the Samsung tv black screen of death.

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