Recently I bought a ring doorbell, and it has been working fine since I am using it. But today when one of my friends rang the bell, I noticed that the live doorbell camera was not working. So I decided to search online about this issue. I read some forums and contacted the ring team. And finally, I was able to fix the ring live camera issue. If your ring live camera is also not working, I will guide you so you can also fix this problem.
But before that, you need to know the common causes of why the live camera is not working.
Why is my Ring live view camera not working?
- Internet connection is poor
- The wi-fi is not working properly.
- Due to insufficient power.
- Faulty camera.
- Bad camera wiring.
How to fix it when the live Ring camera not working?
If the ring camera live feed is not working, then one can easily fix this problem by fixing or improving their internet connection, rebooting or power cycling their ring camera, and changing the battery. Or during an outage you can check the ring live feed through the ring.com website, using an older version of the ring app to fix the problem.
Fix your internet connection
To access the live Ring camera, you require a proper internet connection. If there is a problem with the internet, it will not work. But you can fix your internet by power cycling your WI-FI.
- Turn off your WI-FI.
- Unplug it from the power source.
- Leave it for 30 seconds.
- Plug into the power source.
- Turn on your WI-FI.
Check Ring WI-FI signal strength.
This problem also occurs when your camera can’t get a strong signal strength. However, if you try to stream live feed on your phone, you won’t be able to do it. Follow the steps below to check Ring WI-FI strength on your device.
- On your phone, launch the Ring app.
- Tap on the menu icon.
- Choose devices.
- If the device showing online is green, signal strength is good.
- Red will indicate signal strength is poor.
Check internet speed
If your wifi is working, but your internet speed is slow; then you won’t be able to get the ring camera live feed. You can check internet speed in two ways.
Check speed in the Ring app
- Launch the Ring app.
- Tap on the menu at the top left.
- Tap on devices.
- Select your device and tap on device health.
- Scroll down a bit and under tools, tap on test your WI-FI.
- Tap on start test.
- Select download speed or upload speed.
- Tap on submit.
- The app will let you know whether the speed is sufficient or not.
Check speed in the browser
- Launch any web browser.
- Visit speed test.
- Tap on Go.
- If your Ring doorbell requires at least 2MBPS.
Check power supply in Ring device
Ring live camera can stop working if it does not get sufficient power. However, checking the power supply in the ring device is very simple.
- Open the Ring app.
- Tap on the menu and then devices.
- Select your device and then tap on device health.
- Go to the power and check the transformer voltage.
- Tap on Transformer voltage to know the voltage level.
If you have a wireless ring doorbell device with a low voltage, replace the battery with the new one.
Use Older Version of Ring App
Some people claim that after the recent update of the Ring device, the live camera features stopped working. But when they download and install the older version, live feeds start working again. If you are facing the same issue, then uninstall the current version of the ring app. Now download and install the older version of the app. Now check if the ring live camera feed is working. If yes, then disable the app update on your device to avoid the unnecessary issue.
Fix wiring problem
If all the above solution hasn’t fixed your problem, then there could be an issue with the Ring device wiring. Ring live feed can stop working due to damaged or disconnected wire. In this case, check that all the wires are connected properly to the ring camera. Try reconnecting the wires, once done check if the ring live camera is working or not.
Access Live Feed at Ring.com
Sometimes an app update can cause a problem in accessing the live feed. In that case, you can access the ring live feed from the ring website.
- Login to your ring account.
- Now select the live camera feed you want to view.
Check ring outage
Sometimes ring live feed can stop working on the app due to an outage or server problem. At that time you won’t be able to access the ring live feed. To check for ring outage you can visit the ringoutage page or downdetector. Here you’ll get the status of the ring server. If there is an issue, then try accessing the ring live camera feed from the ring website. Once the issue is fixed you’ll be able to access the ring feed on both the website and mobile app.
Reset Ring device
If the ring camera live feed is still not working, then resetting is your last option. Factory reset is the last option that can help in fixing the ring live camera issue.
- Remove security screws and remove them from the bracket.
- Press and hold the setup button for 10 seconds.
- Once the reset is completed doorbell will start setup.
Contact ring support team
If you are not able to access the ring live camera feed on the website and app. Then you should the ring camera team for help. They can help you in resolving the ring camera issue.
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