Fix Peacock tv app not working on Samsung smart tv

Peacock tv is one of the most famous streaming services right now. Recently I started watching a series, but one day when I opened the peacock tv on my Samsung tv it wasn’t working. The app was frozen on the peacock home screen and I was not able to click any menu or option. I went online for the information and found that some users have also reported that their peacock app is also not working on Samsung tv. Some users reported that the peacock tv was crashing and not working on their Samsung tv.

Why is the peacock tv not working on smart tv?

During the research, we found some reasons why peacock tv can stop working on your Samsung tv.

  • Peacock tv is not compatible with your Samsung tv.
  • There is a peacock tv outage.
  • Stored cache and data issue.
  • Internet is not stable or not working.
  • Bug or temporary glitch.

How to fix peacock tv not working on Samsung tv

Check for peacock tv outage

Sometimes peacock tv servers are under maintenance or not working. During the maintenance or outage, you won’t be able to play any show or movie on the peacock tv app. To check if there’s a peacock tv outage visit downdetector. If you see that there is an outage then wait for some time. Once the issue is fixed you’ll be again able to stream peacock tv on your Samsung tv.

Is your Samsung tv compatible with the peacock tv?

Peacock tv is not supported on all Samsung tv models. Peacock tv app is only compatible with the Samsung tv model released after 2017. In case your tv is not released in or after 2017 then you cannot use the peacock tv app on your Samsung tv. If you are not sure when your Samsung tv was released, then check your tv model details here. If your tv is compatible and the peacock tv is still not working then follow the troubleshooting steps below.

Close and Reopen the Peacock tv app

If your peacock tv is not working on Samsung tv, then this step can help you. Close the peacock tv app completely by pressing the back button. If there is any other app running, then close it too. Once all the apps are closed, then relaunch the peacock tv app. Now check if you can use the peacock tv or not on your Samsung tv.

Restart Your Samsung TV

Some users have said online on forums and Reddit that they were able to fix peacock tv issue with the help of a restart. If you are also facing the problem, then restart your Samsung tv by following the methods below and see which one fixes the issue.

Method 1: Restart Samsung TV using a Remote

On your Samsung smart tv press and hold the power button for 5-10 seconds. Your Samsung tv will reboot, now check if the peacock tv app is working or not. If not then hard reset your Samsung tv by following the steps below.

Method 2: Hard reset Samsung tv

  1. Turn off your Samsung tv using the remote.
  2. Unplug your Samsung tv from the power outlet.
  3. Press and hold the physical power button on the tv for 15-20 seconds.
  4. Wait for 10 minutes.
  5. Now plug in your Samsung tv and turn it on.

Launch the peacock tv and now you’ll be able to use the peacock tv app on your Samsung tv.

Clear Peacock Tv app Cache

Clearing the cache of the peacock tv app on your Samsung tv can help in fixing the peacock tv issue. If you are not sure how to delete the peacock tv app cache follow the steps below.

  1. On your Samsung tv remote press menu button.
  2. Go to support option.
  3. Select the self diagnosis option.
  4. Now select tv manager.
  5. Now click on show app list.
  6. Select peacock tv app.
  7. Select the view details option.
  8. Now clear data and cache from here.

After clearing the peacock app cache check if the issue you were facing is resolved.

Reinstall the peacock app on Samsung tv

If the steps above didn’t help you, then you can try deleting and readding the peacock app on your Samsung tv. If you don’t know how to then follow the steps below to reinstall peacock app on Samsung smart tv.

  1. Go to home screen.
  2. Now select the apps option.
  3. From top right side of screen select settings option.
  4. Locate the peacock app and select it.
  5. Now delete the app.

Now install the latest version of peacock tv app on your Samsung tv. Login to peacock tv and now you’ll be able to enjoy peacock app on your Samsung tv.

Peacock tv stuck or frozen on login/welcome screen

If your peacock tv app is stuck on loading/login screen then don’t worry. You can easily fix this problem with the help of smartThings app on Samsung phone.

  1. Install the smartThings app on your Samsung tv.
  2. Connect your smartThings app to Samsung tv.
  3. Now you’ll get the mouse point/cursor icon on your Samsung tv.
  4. Use the smartThings app to navigate and select the sign in option on peacock app.

Now you’ll be able to get past the frozen peacock tv app screen.

Check Your Internet Connection

If your internet is not working or not stable, then you can face issues while using peacock tv app. We’ve mentioned some common troubleshooting steps that can help you in fixing common internet problem.

  • Check your internet speed at speedtest.net, now check your internet speed. If your internet speed is slow then follow the steps below.
  • Make sure that there is no obstacle between your Samsung tv and the wifi router.
  • Move your router closer to the Samsung smart tv.
  • Disconnect all the devices connected to the wifi, now check if the internet issue is fixed.
  • Use your mobile data as the hotspot, connect your tv to the hotspot now check if the peacock app is working or not.
  • If the issue persists, then unplug your router and wait for 5-10 minutes. Now plug in your router and check if the internet issue is fixed.

If your wifi is still not working, then contact your internet service provider for help.

Reset Your Samsung TV

If the peacock app is still not working, then resetting your Samsung tv can help you. Their two ways to reset your Samsung tv one is smart hub reset and the other is factory reset.

Reset smart hub

  1. Go to settings.
  2. Now select support option.
  3. Select the self diagnosis option.
  4. Select reset smart hub option.

If this doesn’t help then factory reset your Samsung tv by following the steps below.

  1. Go to the home screen and select settings.
  2. Now select support option.
  3. Select self diagnosis.
  4. Select the reset option.
  5. Now enter your tv pin and factory reset your Samsung tv.

Now you’ll be able to stream peacock app on your Samsung smart tv.

Contact peacock team

If the peacock app is still not working on your Samsung tv, then contact the peacock team. The team at peacock tv can help you in fixing streaming issue.

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