Hulu Stuck On Welcome Screen

Recently updated on January 6th, 2023 at 04:12 pm

For the last few months, many users on Hulu are complaining that when they open their Hulu app they are frequently stuck on the welcome page.

Nowadays this is happening frequently to many Hulu users. Sometimes when they try to watch a show or movie they are redirected to the Hulu welcome page, which is kind of annoying.

Many users have said that when they launch Hulu and try to watch anything they are stuck on the start watching the scene. To keep it in simpler way their Hulu is stuck on the welcome or loading screen and they are not able to go past it. Fortunately, there are some working methods to fix this issue which are mentioned below.

How do I fix Hulu Frozen on Welcome Screen?

Hulu Stuck on Welcome Screen? Well, you can fix this issue by restarting your Hulu app, clearing the cache and data, re-login to your Hulu account, rebooting your router and streaming device, updating the Hulu and streaming device to the latest version, or reinstalling the Hulu app on your device.

Check your Log-in credentials and Sign out and Sign in again

Keep in mind when you are putting in the login credentials cross-check your username and password and make sure that they are correct. Because if you put in the invalid login details you may end up stuck on the Hulu loading or welcome screen.

So, make sure to double-check the login details if you’re facing this issue. If the login details are correct and still the issue persists, then log-out of your Hulu account and sign in again.

Many users have reported that re-login of Hulu account on their account fixed the issue for them. You can also try doing a re-login of Hulu on your device to see if that works or not for you.

Restart Your Hulu App

If it is taking too long to load the Hulu app on your device and you’re stuck on the loading page. Then you need to close all the app running in the background and also close the Hulu app completely. If you’re on any smart tv completely close and exit the Hulu channel or app. Now open the Hulu app on your device again and check if you’re able to get past the welcome screen or not.

Tips: Make sure your device location is on, if it off then turn it on and try again to launch Hulu on your device.

Also check: How do I Fix Roku Green Screen.

Clear Hulu’s Cache and Data

Sometimes old stored data of Hulu on your device can create issue. You can get stuck on the loading, welcome or profile screen. Depending on your device you need to follow different steps to clear Hulu app cache and data.

1. Go to Settings.
2. Locate Apps option.
3. Now select Hulu from the list.
4. Go to Storage option.
5. Now Clear cache and data.

After clearing cache and data check if you’re able to use Hulu app without any issue or not.

Check your internet connection

Make sure to check that you’ve enough internet speed to stream content on Hulu. Also, check if the internet is working properly or not, if not then you can end up stuck on the Hulu welcome page.

To check your internet speed and connectivity, go to chrome and check your internet speed on speedtest.net. If the internet connection is working fine, then check if your device is getting the internet connection or not.

To check the internet connection on the streaming device, open any other app like YouTube and check if things are working fine there or not. If you’re able to play videos on YouTube, then make sure you have the following internet speed for a smooth experience on Hulu. 

• Regular video streaming required 3.0 Mbps,
• Live streaming required at least 8.0 Mbps,
• 4k videos required at least 16.0 Mbps.

If the internet is not working then you need to contact the internet service provider or help.

Tips: If you’re on smart tv or computer then try using an ethernet connection for better connectivity and faster speed.

Related: Fix Hulu error code p-dev320.

Power cycle your device and router

Sometimes due to a temporary glitch on your streaming device or router, you can get stuck on the loading screen on apps like Hulu. To eliminate these temporary glitches you need to perform a power cycle of your streaming device and your router. The steps are mentioned below:

1. Unplug your Streaming device and your Router from the Power socket.
2. Wait for at least one minute.
3. After that, plugin your Streaming device and your Router and turn them on.
4. Connect your device to the router and check if the issue persists or not.

Tips: Sometime you can stuck on Hulu welcome screen if the Hulu servers are down in your area. To check Hulu outage you can go to downdetector and isthisdownrightnow. There you’ll get the details if the Hulu is down or not. You can also check the social media page of Hulu for information about Hulu outage.

Check your Hulu app and System updates

Updates are really important to make things smoother and less buggy for an app. If you’ve not updated your device or app for a long time then you can face such an issue.

To get past Hulu welcome screen, make sure that your device software and your application are up to date. If you’ve not updated your device for a long time, then check for system update and if there is an update available download and install it.

Also, do the same thing for the Hulu app, check for Hulu updates and if there any then update your Hulu app to its latest version. After that check, if you’re able to use Hulu properly or not.

Also, check: Hulu watch history.

Uninstall and reinstall the Hulu app

If the steps mentioned above didn’t work for you, then you can try reinstalling the Hulu app. To do this, you need to delete the Hulu app completely from your device.

After deleting the Hulu app, reinstall it from the Application Store on your Streaming device again. Now sign in to your Hulu account and check if you’re able to get past the welcome or loading screen of Hulu.

Deactivate and then Reactive your device

Sometimes reactivating the device on your Hulu account can fix this issue. To deactivate and reactivate Hulu account on your device follow the steps below:

1. First, go to your Account page and log in to your Hulu account.
2. On your account page, click on Manage device under the “watch Hulu on your devices” section.
3. From there, you’ll get the list of the devices linked to your Hulu account.
4. After that, look for the device on which you’re getting this issue and remove it.
5. And, then launch the Hulu app on the device from which it was removed, then sign in again.

After reactivating your device, check if you’re able to get past the welcome screen of Hulu.

Quick Fixes For Hulu loading issues

What to do when Hulu is stuck on the login screen, profile screen/who’s watching screen. If you’re stuck on login screen, then there are few things you can try to get past the login screen.

• Power cycle: We’ve mentioned the steps above, by following which you can fix Hulu stuck on login screen.
• Clear cache: If you’ve not cleared Hulu’s cache for a long time, then clear your Hulu’s cache. Once the corrupted cache and data is cleared, you’ll be able to get past the Hulu login screen.

Contact Hulu

If none of the steps mentioned above worked for you, then you can try contacting Hulu. It is an old problem and Hulu knows it, they can help you in fixing the Hulu stuck on the welcome screen on your device.

If this post helped you, then also check our post on how to cancel your Hulu subscription.