For the last few months, many users on Hulu are complaining that when they open their Hulu app they are sometimes stuck on the welcome page. Nowadays this is happening frequently to many Hulu users. Sometimes when they try to watch a show or movie they are redirected to the Hulu welcome page, which is kind of annoying. Many users have said that when they launch Hulu and try to watch anything they stuck on the start watching the scene. To keep it in a simpler way their Hulu is stuck on the welcome or loading screen and they are not able to go past it. Fortunately, there are some working methods to fix this issue which are mentioned below.
How do I fix Hulu Frozen on Welcome Screen?
Check your login credentials and Sign out and sign in again
Keep in mind when you are putting in the login credentials cross-check your username and password and make sure that they are correct. Because if you put in the invalid login details you may end up stuck on the Hulu loading or welcome screen. So make sure to double-check the login details if you’re facing this issue. If the login details are correct and still the issue persists then log out of your Hulu account and sign in again. Many users have reported that re-login of Hulu account on their account fixed the issue for them. You can also try doing a re-login of Hulu on your device to see if that works or not for you.
Restart Your Hulu App
If it is taking too long to load the Hulu app on your device and you’re stuck on the loading page. Then you need to close all the app running in the background and also close the Hulu app completely. If you’re on any smart tv completely close and exit the Hulu channel or app. Now open the Hulu app on your device again and check if you’re able to get past the welcome screen or not.
Tips: Make sure your device location is on, if it off then turn it on and try again to launch Hulu on your device.
Also check: How do i Fix Roku Green Screen
Check your internet connection
Make sure to check that you’ve enough internet speed to stream content on Hulu. Also check if the internet is working properly or not, if not then you can end up stuck on the Hulu welcome page. To check your internet speed and connectivity go to chrome on your browser on your device then check your internet speed on speedtest.net. If the internet connection is ok then check if your device is getting the internet connection or not. To check the internet connection on the streaming device open any other app like youtube and check if things are working fine there or not. If you’re able to play videos on youtube then make sure you have the following internet speed for a smooth experience on Hulu.
- Regular video streaming required 3.0 Mbps
- Live streaming required at least 8.0 Mbps
- 4k videos required at least 16.0 Mbps.
If the internet is not working then you need to contact the internet service provider or help.
Tips: If you’re on smart tv or computer then try using an ethernet connection for better connectivity and faster speed.
Related: Fix hulu error code p-dev320
Power cycle your device and router
Sometimes due to a temporary glitch on your streaming device or router, you can get stuck on the loading screen on apps like Hulu. To eliminate these temporary glitches you need to perform a power cycle of your streaming device and your router. The steps are mentioned below:
- Unplug your streaming device and your router from the power socket.
- Wait for at least one minute.
- After that plugin your streaming device and your router and turn them on.
- Connect your device to the router and check if the issue persists or not.
Tips: Sometime you can stuck on hulu welcome screen if the hulu servers are down in your area. To check hulu outage you can go to downdetector and isthisdownrightnow. There you’ll get the details if the hulu is down or not. You can also check the social media page of hulu for information about hulu outage.
Check your Hulu app and system updates
Updates are really important to make things smoother and less buggy for an app. If you’ve not updated your device or app for a long time then you can face such an issue. To get past Hulu welcome screen make sure that your device software and your application are up to date. If you’ve not updated your device for a long time then check for system update and if there is an update available download and install it. Also, do the same thing for the Hulu app, check for Hulu updates and if there any then update your Hulu app to its latest version. After that check, if you’re able to use Hulu properly or not.
Also check: Hulu watch history
Uninstall and reinstall the Hulu app
If the steps mentioned above didn’t work for you, then you can try reinstalling the Hulu app. To do this you need to delete the Hulu app completely from your device. After deleting the Hulu app reinstall the Hulu app again. Now sign in to your Hulu account and check if you’re able to get past the welcome or loading screen of Hulu.
Deactivate and then Reactive your device
Sometimes by reading the device on your Hulu account can fix this issue. To deactivate and reactivate Hulu account on your device follow the steps below:
- First go to your account page and log in to your Hulu account.
- On your account page click on manage device under the “watch Hulu on your devices” section.
- From there you’ll get the list of the devices linked to your Hulu account.
- Now look for the device on which you’re getting this issue and remove it.
- Now launch the Hulu app on the device from which it was removed then sign in again.
After reactivating your device check if you’re able to get past the welcome screen of Hulu.
If none of the steps mentioned above worked for you, then you can try contacting Hulu. It is an old problem and Hulu knows it, they can help you in fixing the Hulu stuck on the welcome screen on your device. If this post helped you then also check our post on how to cancel your hulu subscription.