Recently updated on December 20th, 2022 at 10:16 am
Recently, I was trying to watch a show on crunchy. After playing the show I noticed that the video was not playing and I was only getting a black screen. I tried refreshing the app but that didn’t work for me.
After trying for an hour, I went online to look for answers. After googling I found that many other users were also facing black screen problems with their Crunchyroll. I was finally able to resolve the Crunchyroll no-picture problem on my device.
In this post, I’ve compiled all the information that can save you time. Read this guide below for troubleshooting the Crunchyroll black screen problem.
How to Fix Crunchyroll No Picture Issue?
You can fix the crunchyroll black screen issue by disabling the ad-blocker, disabling vpn, clearing browser cache or crunchyroll cache, updating the app or browser can also resolve this issue. Try relaunching the app and refreshing the browser tab for fixing black screen problem.
Relaunch the app
If you’re using Crunchyroll on smart tv or your mobile phone, then restarting the app can fix the black screen issue. Simply close the Crunchyroll on your device and close any other app running in the background. Now launch the app and play a show or movie. This fix works most of the time for crunchyroll users. If you’re still facing the issue, then try out the other fixes mentioned below.
Power Cycle Your Devices
You can also fix the crunchyroll black screen problem with help of a power cycle. To power cycle your devices you can follow the steps below.
- Turn off your tv.
- Unplug your tv from the wall.
- Press and hold the button for 15 seconds.
- Wait for 15 minutes.
- Now, plug in your smart tv and turn it on.
Check if the crunchyroll no picture issue is fixed or not, if not then try power cycle of your wifi devices.
- Unplug your router from the outlet.
- Wait for -15-20 minutes.
- Turn on your router.
Now launch the crunchyroll and check if the issue you were facing previously is resolved.
Tips: Try updating the crunchyroll app or device firmware for resolving crunchyroll issues.
Lower the streaming resolution
During my research online, I found that many users were able to fix the black screen issue by lowering the streaming quality. You can also try lowering the resolution for resolving crunchyroll black screen problem. Play the show or movie on crunchyroll and now lower the streaming resolution. Now check if the black screen problem is resolved.
Disable ad blocker
Many people were facing a black screen issue on Crunchyroll due to the usage of an ad blocker. If you are also using an ad blocker then disable it. Remove the ad blocker from your browser or remove it from your mobile devices. After disabling the ad blocker launch the app and check if the Crunchyroll black screen is fixed or not.
Vpn can help you access region-locked content, but it can also cause conflict with apps. I was facing a black screen issue on crunchyroll due to the usage of a VPN. After disabling the VPN black screen issue was resolved on my device. If you are also using a VPN, then disable or remove it from your device. Now play a show or movie, and you’ll not face the black screen issue now.
Try Refreshing The Tab
Some people are facing Crunchyroll black screen problems on their browsers. This can easily be fixed with a refresh. Try refreshing the page and see if it works or not, if not then try refreshing it 2,3 times. If the issue persists, then close the tab and then close the browser. Now launch the browser and visit crunchyroll, now check if the black screen issue is resolved.
Tips: If you are still facing issue, then check the crunchyroll status at downdetector. If there is an outage, then wait for some time you’ll be able to stream crunchyroll again.
Clear Crunchyroll Cache and Data
You can also fix crunchyroll black screen issue by deleting the cache and data of the app. Doing this will remove any data causing the problem. To clear crunchyroll app cache and data follow the steps below.
- Go to the settings of your device.
- Now open the applications option.
- Locate and select crunchyroll.
- Force stop the app and go to the storage sections.
- Now clear the cache and data.
- Launch the crunchyroll app and log in to your account.
Now you’ll be able to stream crunchyroll app without any issues.
Crunchyroll black screen issue on chrome
If you are facing crunchyroll black screen problem on chrome then you can follow the tips below for troubleshooting it.
- Close Chrome and relaunch the app, now check if the crunchyroll is working.
- Update the Chrome browser.
- Clear the browser cache and cookies for fixing the black screen issue.
- Removing the unnecessary browser add-ons or extensions can fix the crunchyroll black screen issue.
- If the crunchyroll black screen problem still exists, then try playing the crunchyoll on other browsers.
If you are still facing the crunchyroll black screen issue, then contact crunchyroll. The crunchyroll team can help you with playback issues.