Is your HBO max getting stuck on loading screen, HBO max purple screen, or the welcome startup screen? Then don’t worry this is an issue faced by many HBO max users. Fortunately, this issue is resolved most of the time with a simple reboot of your device. The main cause of the issue is a corrupted cache or a slow internet connection. In this post, we’re going to discuss how you can fix if HBO max is stuck on the purple loading screen.
Fix HBO max stuck on loading circle (Smart tv)
If your HBO max is stuck on the loading screen on your smart tv, then this first fix will resolve the issue.
Power Cycle your smart tv
The power cycle will eliminate any temporary glitch causing the issue. After the power cycle, the HBO max not loading issue will resolve on your smart tv.
- Turn off your smart tv and unplug it now press and hold the power button on your smart tv for 10-20 seconds.
- Now unplug your router from the power socket.
- Wait for 10 minutes.
- Now plug in your router and turn it on.
- Turn on your smart tv.
- Connect your smart tv to wifi and check if the issue is resolved or not.
Tip: Go to downdetector and check if hbo max server are working properly or not. If hbo max is down then you can get stuck on the loading. If downdetector is not showing any issue then you can proceed with the fixes.
Remove and Reinstall HBO Max
If you’re still stuck on the purple welcome screen on HBO max then this second fix will resolve the issue. You need to remove the HBO max from your streaming device and reinstall it for fixing this issue.
- Uninstall HBO max from your smart streaming device.
- Now reboot your device.
- Install the latest version of HBO max on your device.
- Login to your account.
Now check if you’re able to get past the welcome screen on HBO max or not.
Tip: Make sure that your device is connected to the internet. Check internet speed and make sure that you’ve enough speed for streaming content on HBO max. You can check connectivity by playing a youtube video. If the video is not playing then contact your internet service provider. You can use a wired connection for better speed and connectivity.
Update your device firmware
Many users have said that updating their device firmware and HBO max fixed the issue for them. If you’re still stuck on the loading screen on HBO max, then try updating your device firmware. Go to the settings of your device then check and update your device firmware. Now update HBO max application and restart your device. Now launch HBO max on your streaming device and check if the issue is resolved or not.
Tip: Try force closing the HBO max app. Completely close the HBO max on your device and restart your device. Now launch HBO max and check if you’re still getting stuck on the loading screen or not.
Related: Fix espn plus not working
Fix HBO Max Stuck on Loading Screen on Roku
If HBO max is getting stuck on the welcome or purple screen on your roku tv then your can try restarting your roku device by following the steps below:
- Go to settings.
- Now go to the system.
- Select system restart.
When the roku is booted up launch HBO max and check if it is working or not. If you’re still facing the issue then follow the steps below to clear the cache on roku for fixing the issue.
Press the following button combination on your roku remote for clearing the cache.
Press the home button 5 times, press up, then rewind 2 times, then fast forward 2 times. Now your tv will reboot in a couple of seconds.
When the tv turns on launch HBO max and checks if the issue is resolved or not.
Related: Fix hulu not working on roku
Fix HBO max not loading on firestick
If you’re getting stuck on the HBO max purple welcome screen on firestick then you need to clear the cache and data of the app on your firestick or firetv. After clearing the cache and data the issue will be resolved.
- Go to Settings on your firestick or firetv.
- Select the applications option.
- Select the manage installed application option.
- Locate and select HBO max from the list.
- First press force stop.
- Now select clear cache then select clear data.
Now reboot your firestick or firetv and launch HBO max. Login to your account and check if you’re still facing the issue or not.
Fix HBO max stuck on loading on the mobile device
Restart your device
If you’re stuck on the loading screen while using HBO max on your android or iPhone. Then first try rebooting your smartphone. After rebooting launch HBO max and check if HBO max is working or not.
Update/reinstall HBO max
If you’ve not updated your HBO max app for a long time. Then you can try deleting the HBO max from your smartphone and install the latest version from the app store or play store.
Clear app cache and data
On android go to setting then select application now locate HBO max from the list. Now tap on clear data and cache and restart your smartphone. Log in to HBO max and check if you’re still facing the issue or not.
For iPhone users you need to delete and reinstall the app from the app store for clearing HBO max cache and data.
Contact HBO Max
If you’re still stuck on the loading screen on HBO max then you need to contact the HBO max team for help. Explain the situation to HBO max they’ll assist you in resolving this issue on your device.
Also check our post on how to fix hulu stuck on welcome screen.