What to Do When HBO Max is Not Working on Roku

HBO max the home of warner media content is one of the favorite streaming services among all the streaming networks. HBO max is available on almost all of the operating software including roku. But you might come across issues like crashing, freezing, buffering, lagging, or a black screen while streaming HBO max on roku. In this post, we’re going to explain the possible causes behind HBO max issue on roku and what to do when HBO max is not working on your roku device.

Why is HBO MAX Not Working on My Roku?

Below we’ve mentioned some reasons for HBO max issue on roku.

  1. HBO max outage: A server problem at HBO max end can cause HBO max outage. During this time HBO max will stop working on your roku device.
  2. Cache issue: Your HBO max can stop working on roku due to cache or corrupted data.
  3. Temporary bug: Sometimes a temporary bug can also create an issue.
  4. Outdated Firmware or HBO max app: You can face issues while streaming HBO max due to outdated firmware of the app.

Fix HBO Max Not Working on Roku

Check for HBO max outage

Your HBO max can stop working on roku due to an outage. To check for HBO max outage, you can visit downdetector here you will the live updates about HBO max outage. You can also report your problem from here. If you see that HBO max is down, then you won’t be able to stream HBO max on your roku device. You need HBO max to fix the issue at their end. When the issue is resolved you’ll be able to stream HBO max on your roku device without any issue. 

Restart Your Roku Device

Sometimes solutions like a restart of your device can help you in resolving the issue with streaming apps like HBO max. You can also try restarting your roku device for fixing HBO max issue on your roku. To restart your roku device follow the steps below.

  1. Use your roku remote to access roku settings.
  2. Select system options.
  3. Now choose system restart.
  4. Then select restart.
restart roku

After restarting your roku device, launch HBO max and check if you’re able to stream content on HBO max or not. 

Tips: Press the following button combinations on your roku remote to clear the cache of your roku device. Go to roku home screen, now press the home button 5 times, then press up button 1 time, then rewind 2 times followed by fast forward button 2 times. This will clear the roku cache and your device will restart. Now launch HBO max and check if you’re still facing the issue or not.

Also check: How to fix hbo max black screen problem

Power Cycle Your Roku and Network Devices

If the above steps didn’t work for you then try hard reset/power cycle of your device. This will eliminate the temporary bug from your roku device and wifi devices. To power cycle, your router and roku follow the steps below.

Roku Stick

  1. Remove the roku from your tv and unplug it from the wall.
  2. Turn off your wifi router and modem.
  3. Wait for 5-10 minutes.
  4. Now turn on your router.
  5. Plugin your roku to the wall and connect it to the tv, then turn it on.

Roku TV

  1. Unplug the roku tv and wifi devices from the wall.
  2. Press and hold the physical power button on your tv for 15-20 seconds.
  3. Wait for 5-10 minutes.
  4. Now plug in your network devices and your roku tv.
  5. Turn them on.

After the power cycle, launch HBO max and check if it is working properly or not. If not then there are steps below that can help you in fixing HBO max not working roku.

Tips: Try streaming other shows or movies on HBO max, see if that works or not. If the show is working, then try avoiding the previous content until the issue is resolved at HBO max ends.

Also check: What to do when hulu is not working on roku

Reinstall HBO Max on Your Roku

If you’re unable to fix HBO max crashing, buffering, or loading issue on your roku device. Then try reinstalling the HBO max on your roku. These steps helped many users when HBO max stopped working on their roku devices. To reinstall roku on your device follow the steps below.

  1. Locate HBO max on your home screen.
  2. Now press the * start button to access options.
  3. Select the remove channel option.
  4. Now restart the roku device by following the steps above.
  5. Go to the roku channel store.
  6. Locate HBO max and add it to your roku device.

After reinstalling HBO max launch it, now you’ll be able to stream HBO max on your roku device without any problem.

Tips: If you’re using too many apps on your roku device, then HBO max can start crashing due to low memory. So to fix the issue, try removing unnecessary apps from your roku. After removing the app restart your device, and now you’ll be able to use HBO max on roku without any issues.

Update Your Roku or HBO Max

If your roku is running on outdated firmware then you can face issues while using apps like HBO max. Outdated HBO max app can also cause issues. To update roku or HBO max you can follow the steps below.

  1. On your roku remote press the home button.
  2. Select settings.
  3. Choose the system option.
  4. Choose system update.
  5. Select check now.
  6. Install the latest version of firmware on your roku.
update-roku-device-and-hbo-max

Doing this will also update the HBO max app on your roku. After updating your device, launch HBO max and check if the issue is fixed or not.

Sign Out of HBO Max 

You can fix HBO max not working on roku by logging out of your HBO max account. These steps helped people in fixing HBO max streaming issue on your roku device. Follow the steps below to sign out of your HBO max account.

  1. Sign out of your HBO max account.
  2. Restart your roku device by following the steps above.
  3. Now launch HBO max.
  4. Re-login to your account.

After logging in to your account, check if the HBO max issue is fixed or not.

Also check: What to do when discovery plus is not working

Fix Your Internet Issue

If HBO max is still not working on your roku, then this can happen due to an internet connectivity issue. To check if your roku is properly connected to the internet, follow the steps below.

  1. Go to settings.
  2. Then choose the network option.
  3. Now select check connection.

If your internet is not working, then contact your internet service provider for help. If the internet is slow, then try moving your wifi router closer to your roku device. If the internet is still lagging or working slow then follow the steps below.

  1. Turn off your router.
  2. Remove your router from the wall.
  3. Wait for 5-10 minutes.
  4. Now plug in your router.

Connect your roku to the wifi and check if the internet connection is fixed or not. If your internet is still not working or if the connection is weak then try contacting your internet service provider for help.

Reset Your Roku Device

If none of the steps worked for you, then you can try resetting your roku to its factory settings. Reset will remove all the data and custom settings from your roku device. To perform the reset of roku follows the steps below.

  1. On your roku remote press the home button.
  2. Now select settings options.
  3. Scroll down and choose the system then select advanced system options.
  4. Select the factory reset option.
  5. Now select factory reset everything/factory reset.
  6. Follow the instructions on the screen to set up your roku.
  7. Install HBO max on your roku device.
factory reset roku

Now launch HBO max, you’ll be able to stream HBO max content on your roku device without any problem.

Contact HBO Max

To report a problem about HBO max, you can try contacting the HBO max team. Explain your problem to them. The team at HBO max can help you when HBO max is not working on your roku device. Also check how you can fix hbo max issues on samsung tv.

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