netflix error code ui-800-3

Netflix Error Code UI-800-3

Many people are facing the Netflix error code UI-800-3 on their devices for a long time. Some users are claiming that they are facing this issue after some weeks or months. Error code UI-800-3 means that the data stored by Netflix on your device needs to refresh to work properly. This means that the stored data is corrupted on your devices. Sometimes you can also face this issue if you’re logged into too many devices with the same account. You can easily fix the Netflix error code UI-800-3 by following the below steps.

Basic things you should first do to fix error code UI-800-3

Make sure your internet connection is working properly. You can try streaming Youtube or any other service to check if your internet is working properly or not. Make sure the streaming device and connection are established properly to avoid error code ui-800-3. Also, make sure you’re not using a proxy or any kind of VPN. If you’re using one kindly disable it this will fix the error code ui-800-3. If these are not working for you follow the other troubleshooting steps below.

Power Cycle of Streaming Device and Router

Not many people know but a simple restart of your streaming device and your router can help you in fixing the Netflix error code ui-800-3. You can follow the steps below to perform a power cycle of your devices:

  1. Turn off your streaming device.
  2. Unplug the streaming device or smart TV, etc from the power source.
  3. Now unplug your router from the power source and wait for some time.
  4. Now plugin and start your streaming devices and router.
  5. Connect your streaming device to the internet connect
  6. Now check if the error code ui-800-3 is fixed on your device.

If you’re still facing the issue follow the steps below.

Tips: Try updating your device software to the latest version, this can fix the Netflix error code ui-800-3.

Sign Out Netflix From All Devices

Some devices don’t provide you with an option to logout of your Netflix account from all devices. You can follow the steps below to sign out for Netflix from all devices.

  1. Visit here, and if asked sign into your account.
  2. Visit the settings option and choose option sign out of all devices.
  3. Sign in again to the device and check if Netflix error code ui-800 is fixed on your device.

Clear Netflix app cache/data 

Many devices automatically clears the cache and data after restart. On some devices you’ve to manually clear the cache by following the steps below:

Clear cache in amazon fire TV stick

  1. On your fire TV stick click on settings which are located on the top right corner.
  2. Scroll right side to select the application option.
  3. In the application section scroll down to choose to Manage installed Applications.
  4. Scroll down to select the Netflix application
  5. At the bottom of the application menu you will find a clear cache option.
  6. Click to clear the cache and data

Clear cache in Roku device 

  1. Click on “Home from the main menu.
  2. Take Roku remote in your hand and press the following button.
  3. Press the Home button 5 times.
  4. Now press up
  5. Press Rewind 2 times
  6. Press Fast Forward 2 times
  7. You have to wait at least 30 seconds to clear the cache.
  8. Restart your device, cache will be cleared.

Related: Netflix error code ui3012

Improve Your Internet Connection

If you’re getting Netflix error code ui-800-3 due to a weak internet connection then you can follow the tips mentioned below:

  • Try restarting your streaming device and router and check if the issue is fixed.
  • If available the try connecting your streaming device directly to the modem with the help of an ethernet cable. This will improve the internet connection and fix the error code ui-800-3 on your device.
  • Place your router near and above your streaming device and remove any obstacle between the router and device. Also, make sure that devices like your mobile phone are not placed near the router to avoid any interference in your internet connection.
  • If you’re still facing a weak internet connection issue then try contacting the internet provider to fix the issue related to your internet.
Reinstall the Netflix app

If you’re still getting the Netflix error code ui-800-3, then try reinstalling the Netflix app on your device. Many users have reported that the error code ui-800-3 was fixed after a reinstallation of the Netflix application on their device. You can also try uninstalling the Netflix application from your device and try installing the latest version of the Netflix application on your device. After installation of the latest version of the Netflix app login to your account and check if the Netflix error code ui-800-3 is fixed on your device.

Related: Netflix error code ui3010

Restore your internet connection to the default

If you’ve changed the DNS setting on your device then you can face the Netflix error code ui-800-3. To fix this issue you can simply reset the connection to its default by following the steps below.

Windows 10

  1. Right-click on the internet icon from the bottom right side of the screen.
  2. Now click on open network and internet setting.
  3. Scroll down and click on Change adapter options.
  4. Right-click on the connected wifi or connection name and click on properties.
  5. Now click on IPV 4 (internet protocol version 4) and click on properties.
  6. Now choose obtain DNS server automatically and click on ok
  7. Restart your pc and check if this fixes the Netflix error code ui-800-3.


  1. Go to settings
  2. Now go to network
  3. Now choose setup an internet connection.
  4. Select LAN or wifi depending on your connection type
  5. Here select custom and select your connection name.
  6. In the IP address select automatic
  7. In DHCP hostname select don’t specify
  8. Now in DNS settings choose automatic
  9. In the MTU choose automatic 
  10. And the proxy select don’t use. And check the internet connection on your ps.

If you’re ps4 passes the test check if the error code ui800-3 Netflix fixed on your device

Xbox one

  1. Go to the setting with the help of an Xbox controller and select network.
  2. Go to network settings.
  3. Now go to advanced settings.
  4. In the DNS setting choose automatic and press b to save your network settings.

Now check if the Netflix error code ui-800-3 is fixed on your device.

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