Do you have an Xfinity box, but it’s blinking orange? This is surprisingly common. Many people find that when they first connect their TV to the internet, their box will be flashing an orange light for a few minutes before switching to green, and in some cases, it keeps flashing repeatedly. Needless to say, this can be a little bit annoying. But how does this happen? And how can you fix it?
Today, we’ll discuss those questions and more here.
Why is my Xfinity box blinking orange?
Xfinity boxes flash orange when they are not receiving any signal from the server or if they are not connected to it.
Another reason is that your Xfinity box is receiving a firmware update or has some authentication issues.
In this scenario, you can try calling comcast support and ask them to provide you assistance. Or, you can try following the steps that we’ve mentioned below.
How to fix the Xfinity box blinking orange?
To fix the Xfinity cable box blinking orange, you can try checking and verifying all the cable connections, waiting until the firmware update ends, authenticating your box, or rebooting it.
Below, you’ll get all these methods in a detailed version.
Perform a power cycle
Restarting/rebooting is one of the quickest and most effective ways to troubleshoot your device. Whenever my device gets stuck with an issue or blinking some lights, rebooting the device is my first try in order to resolve the issue.
Here’s how to do so;
- Make sure that cables are tightly connected.
- Now, press and hold the Power button on the front of the TV Box for 10 seconds.
- And the Xfinity box should automatically restart.
- Unplug the Xfinity box from the power socket.
- And wait for 30 seconds.
- After that, plug it back into the power socket and turn it on.
Xfinity Box isn’t connected
As we stated earlier, if your Xfinity box is blinking green, it means there’s some connection issue.
Well, there were cases where reconnecting all the cable connections and rebooting the Xfinity box fixes this issue.
So, try checking the cable/wire connected to the cable box. Then, check the cable/wire connecting to the Xfinity cable box and TV.
Check to see if there’s frayed, damaged, or torn cable. If any, try replacing the cable with the new one, then try reconnecting it and checking if this fixes the issue.
If the cable connections are securely connected, and you replaced the older cable with the new one, but the blinking orange light persists. Then there might be some connection issue with the system server.
If there’s any, try contacting Xfinity customer support.
Undergoing an Update
If you’re experiencing a solid orange light, it means that there’s a software or system update going on.
The orange data light is a processing signal that indicates to users that the cable box is working now. It also indicates whether the system is attempting to acquire data or receiving input.
If there’s an update going on, then wait until it completes. Once it is done, reboot your cable box and TV and check if the issue is resolved now.
Box Has Authentication Issue
Whenever the data light blinks orange, either there is no signal, or the server has not authenticated the cable box.
In this scenario, it would be best if you called technical support, and they could assist you.
There are several troubleshooting methods that they can use in order to fix the cable box if there is no signal or if it is an authentication issue.
Also, they can check your smart card and do some other troubleshooting so that the cable box works again.
Contact Xfinity Support
It seems like the guide that we’ve mentioned above fails to work for you. If so, try contacting the Xfinity customer support. You can contact them via chat, email, or calling on their customer hotline number.
Explain what you’re experiencing to their customer executive and ask them to provide you with a resolution in order to fix it.
If the blinking orange light on your Xfinity box is stopped now, but now there’s a blinking green light on it. In that case, check this Xfinity box blinking green.
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