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Sky Go App Keeps Crashing? Fixed!

Sky go app makes it possible to watch its content on Xbox, tablet, mobile, or on a laptop by taking the on-demand service. However, users are upset since the Sky go app keeps crashing on their devices. You must here to find the solution to this issue. Fortunately, you are in the right place where you will get the causes and solution of this problem.

Why is my Sky Go app crashing?

Here’s the list of probable reasons for why your Sky Go app keeps on crashing. Have a look at these causes to get an idea of why this crashing problem is occurring.

  • Due to outdated iOS and Android versions.
  • Device glitch.
  • Old version of the app.
  • Corrupt cache and data.
  • Unstable internet connection.

What to do to fix the Sky Go App If Crashes?

If your Sky Go app keeps crashing, there are a few things you can do to fix the problem. First, check the Sky Go server status to see if there are any known issues that could be causing the app to crash. If the server status is fine, then restart your device and open the Sky Go app again. The next thing you can do is, uninstall and reinstall the app. Finally, you can contact Sky customer support for further assistance if nothing else works.

Check the server status

If you’re experiencing crashing issues with the Sky Go app, the first thing you should check is the Sky Go server status. If the servers are down or experiencing issues, that could be the cause of your crashing problems. 

There are a few ways to check the Sky Go server status. One is to visit the Sky Help website and look for any reported issues with the Sky Go service. 

Another is to visit downdetector.com or isitdownrightnow and check the server status of Sky Go. 

Clear cache and data

If the servers are up and running, but you’re still having crashing issues, here’s one of the effective ways that you can try. This can be done by heading to your;

  • Android Device’s Settings and finding the Sky Go app in the applications manager. 
  • From there, you can select “Clear Cache” and “Clear Data.” 

Relaunch the sky app

If your Sky Go app crashes two or three times, it may be possible that there is some kind of issue with the application itself, and this can be fixed by relaunching the app. All you need to do is;

  1. Close the Sky Go app.
  2. Wait for a few seconds. 
  3. And relaunch the Sky Go app on your device.

Relaunching the app takes no time, and you’ll see the issue is resolved now. But, if the problem still has not been resolved, move on to the following fixes.

Note: Sky Go doesn’t support VPNs, Ad Blockers, or Apple’s Private Relay feature. If you’re using any, then please turn them off. 

Restart your devices

When we talk about technical glitches, then any device can have a glitch once in a time, whether it is your laptop, tablet, Xbox console, or tablet. But eliminating the glitch is also simple, for doing so;

  1. Firstly, close the Sky Go app.
  2. Now, turn off the device by pressing the Power button.
  3. Wait for some time.
  4. And restart it again.

Power cycle your Wi-Fi.

It is heard by a lot of Sky Go users that a slow internet connection plays an evil role in the technical field. If you are having an internet issue, then power cycling the router may fix it.

  1. Turn off the modem/router.
  2. Pull out its cables from the current source.
  3. Wait about a minute.
  4. Plug in the cable back to the current source.
  5. Restart the WI-FI.

If Sky Go is crashing due to the internet, following the above steps must fix your WI-FI connection, but if the problem persists, see our next solution.

Related: Sky Go Error 001

End CiscoVideoGuard Monitor Task

If you’re unable to get past the Sky Go crashing issue, then try ending the CiscoVideoGuard Monitor background process. Here’s how to do it;

On Windows;

  • Press Ctrl + Shift + Esc to open Task Manager on your Windows Desktop.
  • Now, head to the CiscoVideoGuardMonitor and right-click on it.
  • Then, click End task.

On Mac;

  • On your Mac, click on Go and then click on Utilities.
  • Now, double-click on the Activity Monitor option.
  • After that, scroll to the CiscoVideoGuardMonitor and click on the X (Close/quit) button.

Lastly, relaunch the Sky Go on your desktop and stream a show or movie to see if the issue is resolved or not.

Disable your firewall

There is also a possibility that your Sky Go issue results from your firewall. You can temporarily disable your firewall to see if that is the problem for you.

To check this, navigate to your Windows Settings > Firewall, temporarily disable it and return to check if Sky Go is launching without any issues.

If it is still crashing, then move on to the next one.

Update the Sky Go app

If you’re still experiencing crashing issues with the Sky Go app, make sure you’re using the latest version. If you’re not, update to the newest version and see if that fixes the issue. 

Reinstall Sky Go app

Tried disabling the firewall, but the Sky Go app is still crashing, then another thing you can try is to uninstall and reinstall the app. This will delete any corrupted files that could be causing the crashing issues. To do so, the below-given steps will help you;


  1. Go to the Windows Start button,  type Control Panel, and press Enter.
  2. Now, select Programs and click on Programs and Features.
  3. After that, select Sky Go in the list and then click on Uninstall.
  4. Lastly, go to your browser and install it from the Sky Go official website.


  1. On your Mac, click Go and then Applications
  2. Now, select Sky Go and remove it.
  3. Return to the desktop and click on Go and then Go to folder.
  4. Type here “~/library” and click on Go
  5. After that, head to Cisco and delete the VideoGuardPlayer folder.
  6. At last, visit the Sky Go Installer for Mac and download the file and install using on-screen instructions.
Contact Sky Go Support

If your Sky Go app is still behaving the same, then you can contact Sky Go customer support for further assistance. Raise your concern on their customer support page and ask them to provide you with a resolution.

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