Samsung TV Volume Stuck at 11, 12, 13, 14 ETC Fixed

Samsung tv volume stuck at a certain number? Are you unable to increase or decrease the volume on your Samsung tv? Well, you’re not the only one, this is one of the most common issues faced by many Samsung smart tv owners. To fix this problem we did some research and found some working fixes that will help you fix when the volume is stuck on your Samsung smart tv.

Why is my Samsung TV Volume Stuck?

There are two main reasons due to which you can face this issue.

  • Temporary glitch: Volume can stuck and stop decreasing or increasing on your Samsung tv due to a temporary glitch which can be resolved with a power cycle or smart hub reset.
  • Low storage: If your Samsung smart tv memory is full, then you can face this issue.

Fix Samsung TV Volume Stuck Issue

Power cycle your Samsung tv

Many Samsung tv owners were able to fix Samsung tv volume stuck between 2 numbers by power cycling their Samsung tv. To power cycle, your Samsung smart tv follows the steps below.

  1. Turn off your Samsung smart tv.
  2. Unplug your smart tv from the power outlet.
  3. Press the physical power button on your Samsung tv for about 30 seconds.
  4. Wait for 15-20 minutes.
  5. Plugin your Samsung tv and turn it on.

Now after the power cycle check if the Samsung tv volume stuck issue is fixed or not. If not then the next fix will resolve the volume stuck issue on your smart tv.

Reset Smart Hub on Samsung TV

Resetting smart hub settings on your Samsung tv will resolve the volume stuck issue for 99% of users. This will reset your factory settings, after that you’ll be able to increase or decrease the volume on your Samsung smart tv without any issues.

  1. On your Samsung tv remote press the settings button.
  2. Now go to the support option.
  3. Select self diagnosis.
  4. Now select reset smart hub and enter your pin for confirmation.
reset smart hub on samsung tv

When the reset is complete, the Samsung tv volume stuck between the 2 number issue will be resolved. Some users might come across this same problem in the future due to low storage. Below we’ve mentioned how to fix this issue on your Samsung tv permanently. In case the reset option is greyed out, then check this post to fix greyed out options on samsung smart tv.

Tips: Try changing the batteries of your Samsung tv remote, if this helps then the issue was dead batteries. You can also try any other compatible remote for changing the volume on your Samsung tv. If this helps then you need to buy a new remote for your Samsung tv remote.

Delete Unnecessary Apps to Free Space on Samsung TV

You might come across this issue after resetting the smart hub if the storage is almost full. To fix the Samsung tv volume stuck issue, you need to delete the unnecessary apps from your Samsung tv. Doing this will free up the storage of your Samsung tv. After that, your Samsung tv will be able to perform tasks like volume increase without any issues. To delete apps on your Samsung tv follow the steps below.

  1. Go to the home screen and select apps.
  2. Scroll down to downloaded apps sections.
  3. Now locate any unnecessary apps from the list.
  4. Press and hold the select /enter button on your Samsung tv remote.
  5. Now select the delete option.

After deleting all the unnecessary apps from your Samsung tv, restart your Samsung tv by pressing and holding the power button for 15-20 seconds. Now you’ll be able to increase or decrease the volume on your Samsung tv.

Disable Autorun Smart Hub

If the problem exists then there is one more fix that helps you in fixing volume stuck at 11, 12,14, etc on your Samsung tv. To fix this issue you need to disable the autorun smart hub smart feature of your Samsung tv by following the steps below.

  1. Go to settings.
  2. Select general.
  3. Scroll down and select smart features.
  4. Now disable autorun smart hub.

Now check if you’re able to increase the volume on your Samsung tv or not.

Contact Samsung Team

If you’re still facing this issue, then try contacting the Samsung tv team for help. They can help you in fixing volume not increasing on your Samsung tv. Also check our post on how to fix samsung smart tv black screen of death.

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