Roku is arguably one of the best set-top boxes on the market today. It offers an excellent selection of streaming channels and is pretty easy to use. However, you may encounter some issues with your Roku app or TV.
Recently, some Roku users encountered the “Roku Tv keeps going to home screen” or “Roku keeps crashing” issue on their device. Are you encountering the same? If so, this post will guide and help you in fixing the issue.
Why does my Roku keep going back to Home screen?
Many different things cause Roku apps to crash. Roku keeps crashing is a common issue all Roku users have faced at some point. Some users blame this on their internet connection or their router.
Below are some possible reasons that can cause “Roku Tv keeps going to home screen” or “Roku keeps crashing.”
Temporary Bug and Glitches: Most of the time, you may encounter such issues due to some temporary bug and glitches in the software.
Weak Internet Connection: Another possible reason you’re experiencing such issues is a weak, poor, or unstable internet connection.
Loose or faulty cable: A loose or faulty cable connection can lead Roku to keep on crashing.
Outdated Software: If your device or app is running on an older/outdated version, then the chances of getting such an issue will be raised. To prevent issues, try to keep your device or app up-to-date.
What to do if Roku keeps crashing?
To fix the “Roku keeps crashing” issue, you can try checking your internet connection, rebooting the app, restarting the device, checking for an outage, re-login to your account, and other troubleshooting methods.
Here in this post, you’ll get the detailed guide that will help you in resolving the “Roku tv keeps going to home screen” issue.
Re-Launch the app/channel
Let’s try to fix the issue by following an easy step. Try re-launch the Channel/App (Disney+, Netflix, Hulu, or another channel) that keeps crashing. To relaunch the app;
- Take an exit from the channel.
- Now, wait for 60 seconds.
- And re-launch the channel.
Check if the channel/app crashes. If it’s still crashing, follow the next method.
TCL Roku tv keeps going to home screen
If your TCL Roku TV keeps kicking you to the home screen, your TCL Roku TV might be facing some issues. To fix this, follow the below guide.
Soft Reboot your Roku TV
Did you try rebooting your Roku Tv? If not, reboot your Roku tv now. While researching, we noticed that some affected users were able to resolve the issue by performing a reboot on their Roku tv.
How do I reboot my Roku TV?
Here’s the way to do so,
- Head to the Settings of your Roku TV.
- Now, scroll to the System > System Restart.
- Once your Roku Tv reboots, open your desired app.
- Press the Power button on your Roku TV
- And, wait for 60 seconds.
- Now, turn on your Roku again and open your desired app.
Check if the issue persists. If it’s there, try a hard reboot.
Hard Reboot Roku Tv
If performing a soft power cycle didn’t work for you, try hard rebooting your Roku Tv. To do so, follow the given ways;
- Press the Power button on your TV panel to turn off your Roku TV.
- Now, unplug the tv from the wall outlet.
- And press and hold the power button for 30 seconds. Doing this will drain the residual power of the Tv.
- After this, plug the Roku TV into the wall outlet and turn it on.
Lastly, open the crashing app and check if the issue is resolved now.
Watch another show
Are you encountering the issue while streaming a show/move on a channel? Did you try to stream another show? If not, try it now. Sometimes you might face such issues on a specific show/movie. In this case, you can try streaming another show/movie on your channel (Netflix, Disney +, or any other streaming platform).
If you can stream the show/movie without going to the home screen, then there are chances that the show/movie you’re streaming before is removed from the channel.
Check your internet connection
Is your Internet connection working fine? There were instances where a slow, poor, or unstable internet connection caused such issues. To get rid of this issue, try checking if your internet connection is working fine or not.
Firstly, try to check whether your internet is stable or not and what speed you are getting now. To check this, go to your router and check the blinking lights; all lights should be blinking green. If it’s not, try rebooting your router.
To do so,
- Unplug the router from the power socket.
- Now, wait for 2-3 minutes.
- And plug it back into the power socket.
Once your router reboot, wait for a while, and then visit Speedtest.com and check the internet speed you’re getting now. If it’s still not working, contact your ISP ( Internet Service Provider).
Check for an outage
If the internet is working fine now, try to check your Roku TV server status or the app/channel that’s crashing. Open the browser on your smartphone and visit Downdetector.com; check if the Roku or channel server is down or having some problems.
On Downdetector, you can see the 24-hour report, tweets, and discussion section related to the streaming channel or Roku.
Re-login to your account
As we stated above, you may be experiencing the issue due to a temporary glitch or bug. It can be a bug or glitch in your channel’s account. To resolve this, try logging out and re-login to your channel account;
- Open the Channel (Disney+, Netflix, Prime Video) on which you’re facing the issue.
- Head to the Settings of your Channel.
- Now, locate the “Log Out” or “Sign Out” option and press OK to confirm.
- After that, reboot your Roku TV and re-login to your account using your credentials.
Does this resolve the issue? If not, move towards the following method.
Clear Roku Cache
Re-logging into the account didn’t fix the crashing issue? Here’s the next step you should try: clear the cache of your Roku TV.
How do I clear the cache on my Roku?
For clearing the cache;
- Press the Home button on your Roku remote five times.
- Now, press the Up button once and then press the Rewind button twice.
- After that, press the Fast Forward button twice. Now the cache of Roku tv will be cleared.
Lastly, navigate to the app/channel and try to stream content on it, and check if it crashes.
Why does my Roku Tv keep exiting out of Netflix?
Is your Netflix channel keeps on exiting out to the Roku home screen? In this scenario, try to reinstall the Netflix channel. Be aware that reinstalling the Netflix channel will remove all its downloaded content.
If you’re experiencing the crashing issue on another channel, follow the below steps to reinstall the desired channel.
Steps to reinstall the app;
- Press the Home button and navigate to the Streaming Channels.
- Now, locate the Netflix Channel and press the asterisk (*) button.
- After that, select “Remove Channel.”
- Once your Netflix deletes, reboot your Roku TV.
To Add Channel;
- Press the Home button and navigate to the Streaming Channels again.
- Now, search for Netflix Channel and select Add Channel.
- After installing Netflix, open it, sign in to your account, stream any show/movie, and check if the issue is resolved.
Why does my Roku tv keep kicking me out of apps?
In this case, you need to check whether your Roku TV is running on the latest software or not. If not, it might be why you’re encountering the issue. A system or device needs a timely update; without the update, it starts misbehaving and causing such issues. So, try to check if there’s any update available for your Roku TV;
Here’s how you can check for updates;
- Navigate to the Settings of your Roku TV.
- Now, scroll to the Software Update section.
- After that, select Check Now. If there’s any, download it and update your Roku to its latest firmware.
Lastly, check whether the issue is resolved or not.
Factory Reset your Roku TV
The last step you can try is the factory reset. Try to reset your Roku Tv to its default factory settings. It is one of the most effective ways to resolve such errors and issues. But be aware that factory resetting the Roku Tv will remove all its saved logins, settings, and installed channels (not pre-installed).
Follow the below step to reset your Roku TV;
- Press the Home button on your Roku remote.
- Now, navigate to Settings > System.
- After that, select Advanced System Settings and choose Factory Reset.
- Wait until your Roku TV resets to its default settings; set up your account again once it’s done.
Lastly, navigate to the channel (If the channel is not there, install it first) and check whether performing the factory reset fixes the issue or not.
Get in touch with Support
If you’re here, it means the steps mentioned above didn’t help you, and your Roku Tv is still kicking you out of the apps. Well, it’s time to contact customer support.
First, try contacting the App/Channel customer support and raise your concern on their desk if they confirm that the issue is not from their end.
Try contacting Roku customer support and ask them to provide you with the troubleshooting methods to fix the issue.