Google Play Store Error DF-DFERH-01 (Error While Retrieving Information From Server)

Play store is one of the biggest app store to download and install applications on android os. It is safe so people trust the play store for searching and installing applications on their devices. Recently I started getting error df-dferh-01 on my play store. When I searched online I found that many users nowadays geting error retrieving information from server df-dferh-01 while installing apps from the play store. If you’re also getting error code df-dferh-01 while installing or updating the app from the play store then don’t worry. In this post, we’re going to share you some working steps to eliminate this error on your android device.

What does it mean when Google Play store says error retrieving information from server DF Dferh 01?

Error Code DF Dferh 01 is an update-related issue in Google Play Store. It states that there’s some issue in the server while updating the app to its latest release. 

Now, you must be wondering how to fix this error code. This post is intended for the guys encountering the issue on their devices. 

How Do I Fix Google Play Server Error DF-DFERH-01?

Below we have explained some of the working and updated methods to fix google play error retrieving information from server error on your android device.

Clear Play Store Cache and Data

Corrupted cache and data are some of the major reasons behind such errors on any os. If you’ve not cleared play store cache and data for a long time then this can be the reason behind the server error df-dferh-01 on your android. To clear play store app cache and data follow the steps below:

How do I clear Play Store cache?

  1. Tap on the setting icon on your android device.
  2. Now go to the applications and tap on all apps.
  3. Locate and tap on the google play store.
  4. Now tap on the storage option.
  5. From here clear cache and clear data of the play store application.
  6. After clearing cache and data tap on the back button on your device.
  7. Now tap on the force stop button and tap on ok for confirmation.
clear google play app data and cache

Now open the play store again to see if you’re able to update or install apps on your android device. If you’re still getting the error restart your android device.

Reboot Your Smartphone

You might still face error code df-dferh-01 after clearing cache. In such case try rebooting your smartphone for fixing this problem.

  1. Press and hold the power button to get the reboot menu.
  2. Select restart or reboot.

When the device restart go to playstore and check if the error code df-dferh-01 is fixed or not.

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Uninstall Google Play Store Updates

You can face error df-dferh-01 due to a bug in the current version of the google play store application. If this is the issue then you can simply uninstall the play store updates to fix errors retrieving information from the play store server. To uninstall play store updates follow the steps below:

  1. Go to your phone settings.
  2. Now locate and tap on applications and tap on all apps.
  3. Locate and tap on google play store.
  4. Now click on the three dots from the top right side of the screen and click on uninstall updates.
uninstall updates play store

After performing these steps open the play store and try installing or updating your application. If you’re still getting the issue then follow the other steps mentioned below.

Re-Authenticate or Re-Add Your Google Account

Fix you’re still getting error code DF-DFERH-01 while accessing playstore, then try re-authenticating your google account. This means that you need to remove and re-add your google account to your play store. Follow the steps below

  1. Go to your android device settings.
  2. Now tap on account then select google.
  3. Select and remove your account from here.
  4. Now clear the cache and data of google play store app by following the steps above.
  5. Again re login to your google account on your device.
  6. Restart your smartphone.

After restarting launch play store and check if the error code df-dferh-01 is fixed or not. This fix will work for most of android smartphone owners.

Reset App Preferences

Many users have said that they were able to fix the play store error df-dferh-01 by resetting the app preferences. To reset app preferences, follow the steps below:

  1. Go to the settings of your android device.
  2. Again open apps and notifications and tap on all apps.
  3. Now tap on the three dots from the bottom of the screen.
  4. Now tap on reset app preferences.

Android 10

  1. Go to your android setting and tap on the system.
  2. Now tap on the advanced option.
  3. Here tap on the reset options.
  4. Now tap on the reset app preferences option.

After resetting app preferences check if you’re able to download or update the app on your android device.

Enable Google Play Store & Services

Check if you forget to enable google play store & services on your device. Some users stated that they accidently forgot to enable the playstore and service on their device. To enable the google play store & service follow the steps.

  1. On your android device go to the settings.
  2. Scroll down and select apps then select google play store & services.
  3. Tap to enable google play & services

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Remove and Log into Your Google Account

If the above steps didn’t help you in resolving the play store error df-dferh-01, then try removing and adding your Google account again. As many people have reported that re-authenticating google account on their device helped them in fixing error retrieving information from the server.

  1. Again go to your android device settings.
  2. Now tap on the accounts option.
  3. Here tap on google.
  4. Now tap on your email address (account) and tap on remove from the bottom screen.
  5. If you’ve more than one account then remove them all from your android device.
  6. After removing your google account restart your android device.
  7. Open the play store and login into your Google account.

After performing these steps try downloading the app to see if you’re still getting the error code play store error df-dferh-01 on your device.

Note: If your device is running on an older version of android, then try updating your device to its latest version. To update your android device go to setting and tap on about phone and tap on software update. Now your device will look for available updates, if there is a pending update install it on your device to fix error df-dferh-01.

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Update Play Store From a Third Party (Rooted device)

If you’re using an older version of the play store on your device then you can face error df-dferh-01. In this scenario, you can download and install the latest version of the play store from a third-party website.

How can I update my Google Play Store?
  1. Go to this link and download the play store APK file from there.
  2. When the download complete tap on the APK file and tap on install.
  3. Now open the play store and check if you’re able to download the app on your device.
 Update Your Device 

If you’ve not updated your smartphone firmware for a long time, then you might face error code df-dferh-01 on your device. To fix this issue you need to update your smartphone firmware to its latest version. To update your smartphone follow the steps below.

  1. Go to the setting of your phone
  2. Scroll down and select the About phone option.
  3. Now check for software update, and download and install the latest version of firmware on your device.

After updating your device, go to playstore and check if you’re still facing error retrieving information from the play store error df-dferh-01 on your device or not.

Tweaking with the Google Services Framework

If you’re still encountering the issue, try to do some tweaks to the Google Services Framework. First, try to clear the cache and data of Google Services Framework. To do so, 

  1. Navigate to the Settings of your smartphone.
  2. Now, tap on the search bar and type Google Services Framework.
  3. After that, clear the cache and data.
  4. Lastly, open the Google Play Store and check if the issue persists. 
Try Disabling and Enabling the Framework
  1. Navigate to the Google Services Framework using the above steps.
  2. Now, tap on Disable.
  3. Wait for a while and tap on Enable, and open Google Play to check to see if the error code is fixed or not.

Clearing play store cache and data will fix the error code df-dferh-01 on your device. If you have any other suggestion let us know from the comment box below and also check how to fix play store stuck on download pending error.

1 thought on “Google Play Store Error DF-DFERH-01 (Error While Retrieving Information From Server)”

  1. This is a great blog post! I have been experiencing the same error message on my phone and I was about to give up on Google Play Store. Thanks for the tips!

    Reply

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