Recently I visited a friend on his birthday. At night we planned to watch a movie on the peacock tv app. But when we launched the peacock app, we only got a black screen.
It became frustrating as the movie we were trying to watch was only available on peacock tv. So, we decided to look only for the fix. I contacted the peacock team and checked some Reddit groups and forums for help.
After completing the research, we were able to fix the peacock tv black screen problem in minutes. In this post, I’m going to share what you can do when facing a black screen problem with your peacock tv app.
How to fix the peacock tv black screen issue?
You can fix peacock tv black screen issue by power cycle of your device, relaunching the app, reinstalling peacock app, clearing cache of peacock app. Also check peacock tv status at downdetector. Below I’ve shared the everything you need to know to fix peacock tv black screen issue
Relaunch the peacock app
If you’re getting a black screen after launching the app. Then close the app or tab and browser if you’re watching on a browser. Close any other app running in the background. Now launch the peacock app and check if you’re able to watch or not.
Check for peacock tv outage
Your peacock app can start crashing, show you a black screen, or stop working completely during an outage. So if you face a black screen you should first check the peacock server status at downdetector. If you see an outage, then wait for some time. Once the outage is resolved you can watch the peacock tv app.
Power cycle your tv
The power cycle of smart tv can fix the black screen problem on the peacock app. To power cycle, your smart tv follow the steps below.
- Close the peacock app and turn off your tv with the remote.
- Now unplug your tv.
- Press and hold the tv physical power button for 10-20 seconds.
- Wait for 10 minutes.
- Plug in your tv and turn it on.
Now launch the peacock app and check if the black screen issue is fixed.
Reinstall the peacock app on your device
Reinstalling the peacock app on your smart tv or mobile devices can help in fixing many issues. You can fix the black screen issue by reinstalling the peacock tv app.
- Uninstall the peacock app from your tv or mobile device.
- Restart your device.
- Now install the latest version of peacock app.
Check if you’re still facing the black screen problem with peacock app now.
Clear Cache and Data
You can face black screen issue on peacock app due to cache and data. You can fix peacock black screen by clearing the stored cache and data. To clear peacock tv cache and data, you can follow the steps below.
- Open the settings of your device.
- Now go to apps.
- Locate and select the peacock app.
- Now go to storage.
- Force stop the app.
- Now clear cache and data.
After clearing cache and data, launch the peacock tv and log in to your account. Now check if the black screen issue is fixed.
Check Your Internet Connection
For me it was the internet issue, my wifi was not which caused the black screen issue on peacock app. You can follow the steps below that can help in fixing the internet issue.
Peacock tv requires at least 3.0 for functioning.
- Check your internet speed at speedtest.net.
- If your internet is slow, then try moving your router closer to the device.
- You can use an ethernet cable for connecting your device to the network.
Or if this doesn’t work then power cycle your router.
- Unplug your router from the power.
- Wait for 10-15 minutes.
- Plug in your router.
- Now check if the internet is working or not.
If the internet is not working, then try using your mobile hotspot for streaming peacock app. If peacock app is now working, then contact your internet provider for help.
In case the internet is not working, then also contact your isp for help.
Disable or Remove VPN
Sometimes a VPN can also cause issues like black screen on peacock tv app. If you’re using a VPN, then try disabling the VPN or completely removing it from your device. After disabling the VPN launch the peacock app and check if the black screen issue is resolved.
Also, peacock tv is currently available in the USA, UK, Ireland, Germany, Austria, Switzerland, and Germany. If you trying to access peacock tv from outside of these regions then you can face black screen issue.
Update App and Device Firmware
Sometimes you can face black screen issue on peacock if the device or the app is outdated. So to resolve peacock tv black screen issue first try updating the peacock app on your device. Now check if the issue is resolved, if not then check for device firmware update. If the device is not updated and a firmware update is available, then update your device. After updating the device firmware peacock app black screen issue will be resolved.
Contact Peacock TV
If none of the steps worked for you and you are still getting a black or blank screen on peacock. Then contact the peacock tv team for help. They can help in resolving the peacock tv issue on your device.
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