Paramount Plus Not Working On Xfinity X1

Paramount Plus is one of the known video-on-demand services in the streaming service. It is owned by Paramount Global. As Paramount states, it’s home to the world’s favorite stars, stories and brands. On Paramount plus, you’ll get to experience stellar originals, hit movies, exclusive premieres and so on. 

However, you may encounter issues or error codes while streaming Paramount Plus on your device. Recently, we’ve seen some users who are having trouble using the Paramount Plus on their Xfinity X1. 

How do I activate Paramount Plus on Xfinity?

Want to activate the Paramount Plus on your Xfinity device? Firstly, navigate to the Paramount Plus app and here’s what you need to do next;

  • Open Paramount Plus and sign in to your Account (if you don’t have an account, then sign up first).
  • Once done, you’re good to go. Stream your desired movies and shows.

Note: Unfortunately, Paramount Plus is not free; you need to buy a subscription to access the service of Paramount Plus. 

Why is Paramount Plus not working on Xfinity?

There can be several reasons behind your Paramount Plus not working on the Xfinity issue. We’ve listed some of the probable reasons that can lead you to get Paramount Plus not working on the Xfinity problem.

  • Using the incompatible Device: You may face such issues if the Xfinity TV box you’re using is incompatible with the paramount plus streaming app. So, first, try to verify whether your device is compatible with paramount plus or not.
  • Weak or Unstable Internet Connection: If your internet connection is weak, poor, and unstable, then it may affect your streaming experience, and you’ll face various issues on your paramount plus app. 
  • A Temporary Glitch or Bug: It can be a temporary bug or glitch in your device or app that’s stopping the paramount plus from working. To get this resolved, try rebooting the app and device.
  • Server Outage: Paramount Plus might not work if there’s a server Outage. Try to check the server status of paramount plus.
  • Outdated Xfinity: Using the Xfinity device on outdated software/firmware version can also lead you to the “Paramount Plus Not Working” issue. To prevent such problems, keep your device updated. 

How To Fix Paramount Plus Not Working On Xfinity X1?

To get this issue fixed, you can try rebooting the app and device, checking your internet connection, clearing the cache and data of the app, and updating the Xfinity to its latest version. Below, we’ve penned down all these methods and solutions in a detailed manner. 

Check if your Xfinity Device is Compatible

Below, we’ve listed some Xfinity X1 models that are compatible with Paramount Plus. Check if your Xfinity X1 model is on the list. 

Xfinity X1

  • XG2v2 (Non-DVR; Pace Model)
  • XG1v3 (DVR; Arris or Pace Model)
  • XG1v4 (DVR; Arris Model)
  • XiD (Non-DVR; Pace or Cisco Model)
  • Xi5 Wireless TV Box (Non-DVR; Pace Model)
  • Xi6 Wireless TV Box (Non-DVR; Arris or Technicolor Model)

Restart your Paramount Plus

If you’ve already tried restarting your paramount plus app, then restart it once again. And, if you’ve done this yet, try it now. Doing this will clear and remove the minor glitches and bugs from the app. To do so,

  1. Take the exit from the Paramount Plus app on your Xfinity X1.
  2. Now, wait for 60 seconds.
  3. And relaunch it and check if the paramount plus app starts working.

Check for an outage

If restarting the paramount plus didn’t fix the issue, try to check if there’s any server Outage or maintenance break from the Paramount Plus end. Previously, the streaming service stopped due to an outage and maintenance break.

To check the server status of Paramount Plus, visit and check to see if Paramount Plus servers are down. If there’s any, it will be resolved within an hour(s). 

After checking the status, scroll to the Discussion Section. There you can check the discussion of paramount plus users, and if others are also facing the same issue, then it will be discussed there for sure.

Also, you can check the latest Tweets by paramount plus. Check if they’ve posted anything related to the outage or issue.

Check your Internet Connection

Another thing you need to check is how well your internet connection is working. Try to check if it’s unstable, weak or slow. To stream a show or movie on Paramount Plus, you need a 4Mbps internet speed, and if you want to stream the show or movies at higher quality, then you need 25Mbps speed. 

Visit to check what speed you’re getting and try streaming some video, show, or movie on another streaming app. If it buffers, then troubleshoots your router and modem; try reducing the distance between the router and Xfinity X1 or connect your Xfinity X1 via Ethernet cable.

Related: Fix Paramount Plus Not Working

Restart your Router/Modem

Are you getting a low or unstable internet connection? In this case, try restarting your router/modem. Doing this will refresh your network connection and may fix your issue. To do so, 

  1. Turn off and unplug your router/modem from the power source.
  2. Now, wait for 2 minutes. If your router/modem has a power button, then try to press and hold it for 3-5 seconds. 
  3. After that, plug the router/modem back into the power source and turn it on. Wait until the network establishes appropriately. 
  4. At last, connect your Xfinity with the internet and launch Paramount Plus to check if the issue is resolved. 

Keep your Router Closer to Xfinity Device

Make sure that your router is not far away from the Xfinity Device. If it is, try to keep your router/modem closer to your Xfinity X1. Distance between your Xfinity device and router should not be less than 20 feet. 

Also, ensure that there are no electronic devices (such as microwave and baby monitor) between your router/modem and Xfinity X1. 

Connect your Xfinity via Ethernet Cable

As we’ve discussed, a weak or unstable internet connection leads to various issues. To prevent this, try to use an ethernet cable. Ethernet cables are faster, stable and provide better connectivity. 

So, connect the ethernet cable with your Xfinity X1 and check if this resolves the “Paramount Plus Not Working on Xfinity X1”. 

Try Clearing the Cookies & Local Storage Data

There were some instances where removing/deleting the app’s stored data could fix the streaming-related issues. So, try clearing the cookies & local storage data. To do so,

  1. Navigate to Settings > Privacy.
  2. And then select Clear Cookies and Local Storage Data.
  3. At last, press OK to confirm.

Restart your Xfinity

There might be some issue with your Xfinity X1 device, and it can be a temporary bug or glitch in your device’s software. To fix this, restarting the Xfinity X1 will be an excellent way to fix minor bugs and glitches. 

Before performing a restart, ensure to close all the running apps. 

  1. First of all, verify that all your cables are securely connected.
  2. Now, locate the Power button on the TV Box’s front.
  3. After that, press and hold it for 10-15 seconds and wait for Xfinity X1 to reboot.
  4. Once it restarts, navigate to Paramount Plus and try to stream a show or movie to see if the issue is fixed.

Related: Fix Paramount Plus Not Working

Update your Xfinity

Is your Xfinity X1 running on an outdated software/firmware version? If so, try updating to its latest release. A new update comes with fixed bugs, glitches, and new features and improves the device’s functionality. 

Xfinity X1 and other models get updates automatically. As long as your Xfinity X1 is connected to the internet, it will get the updates. 


If you aren’t getting the latest update automatically, navigate to the and log in to your Account using the credentials. After that, follow the on-screen instructions and update your Xfinity X1 Tv box to its latest release.

After updating the Xfinity, stream Paramount Plus and check to see if the issue is fixed.

Manage your Paramount Plus account

As you guys know, you can’t use Paramount Plus without having a subscription. Your Paramount Plus may not work if your subscription or plan expires. Also, they email you and notify you if your subscription is ending soon. 

Check whether your Paramount Plus subscription has expired or not. If it is, then follow the below steps and manage your bills and subscription;

  1. Open the browser and visit Paramount Plus.
  2. Now, log in to your Account and then click on Account.
  3. After that, select Manage your billing and subscription and renew your subscription if it is expired. 
Contact Xfinity or Paramount Support

If you’ve followed the methods that we’ve mentioned above and your Paramount Plus app is still not working on your Xfinity X1, try to contact Xfinity or Paramount customer support.

Firstly, try to raise your issue on Paramount Plus customer support and ask them to provide you with the fixes to resolve it.

If Paramount Plus support denies that the problem is not from their end, try contacting Xfinity Support and raise your concern on their portal. 

Also Check: Xfinity Stream App Not Working

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