As a leading brand in streaming, Netflix has a large userbase. Some of them are using Netflix on their vizio smart tv. But, recently some people have reported that they are unable to stream Netflix on their vizio smart tv without an issue. They are facing issues like infinite loading screen, crashing, buffering, lagging, freezing and black screen problem.
In this post we’re going to explain why Netflix is not working on your vizio smart tv and what steps you can take to fix Netflix problem on your vizio smart tv.
Why is Netflix Not Working on My Vizio Smart TV
Netflix can stop functioning properly due to one of the reasons we’ve mentioned below.
- Bad internet connection.
- Outdated app.
- Outdated device firmware.
- Temporary bug.
- Netflix outage.
- Vizio tv’s memory issue.
These are some of the reasons that can create issue while streaming Netflix on your vizio smart tv.
How do I get Netflix to work on my Vizio TV?
Try Soft Power Cycle/ Reset Netflix on vizio tv
Sometimes a soft power cycle of vizio smart tv from the setting can help you in fixing the Netflix problem. If your Netflix is not working on vizio tv then follow the steps below to reset Netflix on your vizio smart tv.
- First, press the menu button on your vizio tv remote.
- Now select the system.
- Now select reset and admin.
- Select the soft power cycle option.
Now vizio tv will turn off and restart in a couple of seconds. When the vizio tv turns on launch Netflix and check if it is working or not.
Hard Reset Your Vizio TV/Power Cycle
For fixing Netflix streaming issues on your vizio tv, a power cycle or hard reset is one of the best methods. Netflix crashing, not loading or any other issues will be fixed on your vizio smart tv after the power cycle.
- Turn off your vizio smart tv.
- Now unplug it from the wall outlet.
- Press and hold the physical power button on your vizio smart tv for 10-15 seconds.
- Wait for 5-10 minutes.
- Now plug in your vizio smart tv.
- Turn on your vizio tv.
Launch Netflix and check if it is working on your vizio tv or not. Most users won’t face any issues after the power cycle of their vizio tv.
Tips: If you’re seeing an error code on your vizio tv screen while playing Netflix. Then go to the Netflix help website where you will find articles or posts related to most of the error codes. By following the steps from there you’ll be able to fix Netflix not working on your vizio tv.
Also check: Fix hulu not working on vizio smart tv
Check For Netflix Outage
If the Netflix is down in your region, then at that time you wont be able to access or stream content through Netflix on your vizio smart tv. To check for Netflix outage, you can visit downdetector. Here you’ll get the live status of Netflix outage, you can also report the problem you are facing. If the Netflix is not working in your area, then wait for Netflix to resolve issue at their end. Once the Netflix servers are up then you will be able to stream Netflix on your vizio smart tv without any issues.
Why is Netflix Not Working on Older Vizio Smart TVs?
Recently after an update, Netflix has stopped working on some older vizio smart tvs. Due to technical requirements, Netflix stopped working on Vizio smart tv manufactured in 2013 and before. If you’re not aware whether your tv falls in this list, then check this official list of Netflix unsupported vizio smart tv.
Wondering what to do now? Don’t worry you can pick a streaming stick like Roku or firestick. You’ll be able to install Netflix on these devices, then enjoy streaming Netflix on vizio tv with the help of these streaming devices.
Is Your Internet Connection Working Properly?
Many users ignore this but a slow internet connection can cause a lot of issues while streaming shows or movies on your Netflix. To check whether your internet connection is working properly or not, you can try streaming content on other platforms like youtube. If you’re facing issues while playing video on Netflix then check your internet speed at speedtest.net. You can also press the menu button on your vizio remote now select the network option. Now select the test connection or network test option. Now if the vizio smart tv is saying that internet isn’t connected then you can try some steps mentioned below.
- If your internet is not working then try moving your router closer to your vizio tv for a fast internet connection and reliable connectivity.
- If this doesn’t work then try using an ethernet cable for improving internet connectivity and speed.
- Check on other device and check if the internet is working or not.
- Make sure you are entering the correct password for connecting wifi to your vizio smart tv.
- In case nothing works in resolving the internet issue then contact your internet service provider for help.
Power Cycle Your Router
If your internet is not working then you will face issues while streaming Netflix on your vizio smart tv. To fix your internet issue you can try power cycle of your network devices. Follow the steps below.
- Unplug your router from the power outlet or remove the power cable connected at the back of your router.
- Remove the router’s battery if there are any.
- Wait for 5-10 minutes.
- Now turn on your router.
Once the router is turned on check if the internet connection is working or not. If the internet is working properly, then you’ll be able to stream Netflix on your vizio smart tv.
Related: Fix netflix error code ui-800-2
Update Your Vizio TV Firmware
An outdated vizio tv software can cause various issues with your Netflix app. If your vizio tv is running on an older firmware then you need to update your vizio tv software for fixing Netflix issues.
- Press the menu button.
- Now select the system option.
- Now select the check for updates option.
- If asked then select ok for confirmation.
- Now install the latest version of vizio tv firmware.
Now launch Netflix and check if you’re able to stream on your vizio tv or not.
Sign Out of Your Netflix Account
Netflix suggests that signing out of Netflix account can help in resolving most of the issues. If you’re unable to stream Netflix on your vizio tv then try signing out of your Netflix account for some time. Follow the steps below.
- Go to Netflix home and select settings.
- Now select deactivate/reset/signout option for signing out of your Netflix account.
- Restart your vizio tv.
- Now login to your Netflix account.
Now check if you’re able to play your favorite Netflix shows or movies on your vizio tv.
Tips: If you face issues while using Netflix on your vizio tv, then completely close Netflix for 30-60 seconds. Launch Netflix and check if Netflix is working or not. You can also try reloading Netflix from the error screen. Select more details option then select reload or reopen option.
Reset Your Vizio Smart TV to Factory Settings
Resetting your vizio smart tv can help you in fixing the streaming problem on your Netflix. Resetting vizio tv will remove any custom settings and your vizio tv will go back to its factory default settings. This can help you in fixing any issue with Netflix on your vizio tv.
- Press the menu button on your vizio smart tv remote.
- Now press the system option.
- Now select reset and admin.
- Locate and select reset to factory settings.
When the tv restart, complete the setup process and launch the Netflix app. Now you’ll be able to stream Netflix without any issues on your vizio smart tv.
Contact Vizio TV For Help
If for some reason you’re still unable to stream Netflix on your vizio smart tv. Then try contacting the vizio team and Netflix team for help. They can help you in resolving the problem with your Netflix on vizio tv. If this post helped you then also check our post on how to fix vizio tv keeps turning off.