Netflix Not Working on LG Smart TV

Recently some lg smart tv owners have complained on several forums that netfix is not working on their lg smart tv. They are unable to install Netflix from content store, Netflix is missing from content store (this function is not available), Netflix is crashing, buffering, lagging, freezing or getting stuck on loading screen. To fix this issue we’ve done some research and found some steps that can help you when Netflix is not working on your lg smart tv.

Why is Netflix Not Working on My LG Smart TV?

Below we’ve outlined some reasons that can prevent from Netflix functioning properly on your lg smart tv.

  1. Low memory issue.
  2. Bad internet connection.
  3. Low memory.
  4. Temporary bug.
  5. Location issue.
  6. Outdated firmware and Netflix app.
  7. Netflix outage.

How Do I Fix Netflix on LG Smart TV?

Check for Internet connection and Netflix outage

Netflix can stop working on your lg smart tv due to bad or faulty wireless connection. If you’re wondering how to check if the internet connection is the culprit, then we’ve outlined some steps below that can help you.

  1. Go to settings.
  2. Now select get help.
  3. Now scroll down and select check your network.
  4. Netflix will check whether your internet is working properly or not. If your internet connection is not working then you need to fix it for accessing Netflix on your LG smart tv.

If your internet connection is weak or not working, then follow the steps below.

Some steps to fix your connection

  1. Move your router closer to the LG smart tv.
  2. Try using an ethernet connection for better connectivity and speed. To check internet speed go to speedtest.net on your desktop or mobile device.
  3. Unplug the router from the power outlet. Wait for 5-10 minutes and turn on your wifi. Connect your tv to wifi and check if Netflix is working or not.
  4. If you’re still facing the issue you need to contact your internet service provider for help.

Related: Netflix error code ui-800-3

Power Cycle Your LG Smart TV and Router

If your internet is working properly and still Netflix is not working on your LG smart tv. If the internet is working properly, but still Netflix is not working on your lg smart tv or if you are getting a message” This app will now restart to free up more memory”. Then try power cycle of your lg smart tv. Doing power cycle will clear the memory and eliminate any temporary bug that can stop Netflix from working properly. To power cycle your lg smart tv follow the steps below.

  1. Unplug your LG smart tv from the power outlet.
  2. Now press and hold the power button on your tv for 10-20 seconds.
  3. Unplug your router.
  4. Wait for 10-15 minutes.
  5. Then first plug in your router and let it turn on completely.
  6. Now turn on your LG smart tv.
power cycle

Launch the Netflix app and check if the issue is resolved. The power cycle will fix the Netflix not working on most of LG tv. But if you’re still getting the issue then there are other fixes mentioned below on how to fix Netflix not working or not available on the LG content store.

Check For Netflix Outage

Sometimes Netflix can stop working on your lg smart tv due to an outage. During an outage you will not be able to access Netflix on any of your device. You can get error codes, Netflix can start crashing or stuck on a loading spinning circle. To check if the issue you are facing is because of an outage, you can visit downdetector. Here you can get the status of Netflix in your region. If the Netflix is down at the time, then wait for Netflix to resolve the issues at their end. Once the problem is fixed by Netflix, then you’ll be able to stream Netflix content on your lg smart tv.

Reinstall Netflix App on LG Smart TV

Reinstalling Netflix on your LG smart tv can help you in fixing Netflix issues on your LG smart tv. If Netflix is not working properly then removing and re-adding Netflix will clear any corrupted data from your LG smart tv. After that, the issue will be resolved on your LG tv. 

  1. Press the home button on your LG remote.
  2. Now move to the right end and select the pencil icon to enter edit mode.
  3. Now locate Netflix and press the up button to select the x icon above Netflix.
uninstall netflix on lg tv
  1. Press ok to remove Netflix from your LG tv. 
  2. Now restart your LG smart tv.
  3. Go to the home screen and select LG content store.
  4. Now select apps and games.
  5. Search for Netflix and select it.
  6. Now select install.

After reinstalling Netflix on your LG smart tv, check if Netflix is working properly or not on your LG smart tv. If you’re not able to install Netflix on your LG smart tv and getting a content not available in the content store. Then follow the fix mentioned below.

Related: Fix LG tv black screen

Manually Close the Netflix App/ Netflix Not Working After Update

Some users have reported that their Netflix app is crashing on their lg smart tv after a recent update. This can happen due to poor ram and app management. In this case your lg tv will not be able to provide you enough ram resources for Netflix to function properly. But don’t worry there is work around for this problem. You need to clear the recent and Netflix apps in the memory, this can fix the Netflix crashing properly on your lg smart tv.

  1. Press and hold the home button on your lg smart tv.
  2. Now select delete all to clear the recent apps.

Launch Netflix, now you’ll be able to use Netflix without any issue. If this is the problem then lg team will release a firmware update for resolving this problem. So make sure to update your lg smart tv.

Fix LG TV Netflix App Missing From LG Content Store

If the Netflix apps is not installing on your lg tv or Netflix app is missing from the lg content store, then changing or correcting your location in the settings can help you. To make changes to your lg smart tv location settings you can follow the steps below.

  1. Go settings on your LG tv.
  2. Now go to general.
  3. Select the location option from the list.
  4. Now set the location according to your current location.
  5. After setting the correct location restart your tv and go to the LG content store.
  6. Search for Netflix and now you’ll able to install Netflix on your LG smart tv.
  7. If Netflix app is still missing from the content store after setting your current location, then choose a location where netflix is available like USA, Australia, UK Etc. Also try choosing a location which is near your country.
  8. After changing the location to Australia, the USA, or a country near to your country where Netflix is available. You’ll be able to install and use Netflix on your LG smart tv.
change lg tv country settings

After tweaking the location setting Netflix will start working properly on your LG smart tv. Now you can also install the latest version or Netflix from lg content store without any error. If the issue persists then you can try resetting your LG smart tv.

Tip: If Netflix is not working on your LG smart tv then make sure that the date and time are set correctly on your LG tv. For fixing time and date go to settings and select all settings>general>data and time> now make sure set automatically is turned on.

Also check: Fix tcl roku tv black screen

Update Your LG Smart TV

Outdated lg smart tv firmware can cause issue in using Netflix on your lg smart tv. If you’ve not updated your lg smart tv from a long time, then updating your lg tv firmware can help you in fixing this issue.

  1. Press the settings button on your lg smart tv remote.
  2. Now scroll down and select all settings.
  3. Scroll down and select general option.
  4. Scroll down and select about this tv.
  5. Now select check for updates.
  6. Download and install the latest version of lg tv firmware.

After updating lg smart tv, reboot your smart tv. Now launch Netflix and check if the issue is resolved or not.

Reset LG Smart TV to Initial Settings

If Netflix is still not working on your LG tv, then resetting your tv to a factory setting will fix the issue. For resetting your LG tv follow the steps below:

  1. Press the setting button on your remote and select all settings.
  2. Scroll down and select general.
  3. Scroll down and select Reset to initial settings.
  4. After resetting your LG tv install Netflix on your LG tv.
reset lg smart tv

Resetting your LG tv will fix the Netflix problems on your lg smart tv.

If the issue persist then you need to contact lg team for help with netflix not working problem. If this post helped you then you can check our post on how to fix netflix error code tvq-st-145.

2 thoughts on “Netflix Not Working on LG Smart TV”

  1. This problem is very common on old Smart TVs. I have a problem last month when I can’t change my account on the Netflix app.

    Reply

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