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Netflix error code ui3010

Recently updated on January 6th, 2022 at 08:04 am

Just picked a coke from the fridge and went to your sofa to watch your favorite show on Netflix, and faced Netflix error code ui3010. Now what? This is where this post can help you in resolving Netflix error ui3010. There is the various reason for this error:

  1. The issue with your network, wifi. 
  2. The issue with your browser.
  3. Network restrictions.
  4. Outdated extensions on your browser.

Below are some methods that can help in fixing this Netflix ui3010 error on your device.

Power Cycle Your Streaming Device and Wifi Router

The power cycle of your tv and your wifi can help you in fixing error code ui3010 on Netflix. The power cycle will fix the temporary glitch causing the issue, after that you will be able to use Netflix without any issues. To power cycle, your device follows the steps below.

  1. Turn off your smart tv.
  2. Unplug your tv and wifi router from the power outlet.
  3. Press the physical power button on your tv for 20-30 seconds.
  4. Wait for 10-15 minutes.
  5. Now turn on your smart tv and your wifi router.
  6. Connect your tv or streaming device to the router. 

Now launch Netflix and check if the error code ui3010 is fixed or not. 

Clear Cache of Your Browser to Fix Error UI3010 on Netflix

Netflix suggests that this is an issue related to cache and data which need to be refreshed or deleted after a certain time to solved the Netflix error code ui3010. If there is a temporary bug in your browser due to cached data, then deleting it will resolve the error code ui3010 on Netflix. 


  • Click on the three dots from the top right side of the browser and click on the Settings option from the drop-down options.
  • Scroll down to privacy and security and select a clear browsing data option.
  • Make sure to select all-time in the time range and click on the blue clear data button.
clear browser cache and cookies


  • Open your Firefox browser and click on the Settings (gear icon) from the top right side of the screen. You can also type about:preferences#home search this using URL box. Here select privacy & security
  • Now here click clear data that is available next to cookies and site data.
  • Now click the clear button to confirm the removal of cache and cookies from firefox.
delete firefox cookies and cache data


  • Open your browser and click on the safari from the top left side of the screen.
  • Click on the preferences option.
  • Here click on privacy and from the options available below click on manage website data.
  • Now click on the remove all option to clear cookies and cache on the safari browser.
clear cookies and cache safari

After clearing cache and cookies netflix error code ui3010 will be resolved.

Tips: Try reinstalling your chrome browser to fix error code ui3010 on your device. You can also fix this issue by updating your chrome browser to the latest version.

Also check: Fix amazon prime video error code 1060

Remove Browser Extension

Many users have reported that they were facing this issue due to the use of an extension to enhance Netflix streaming experience. You can try disabling extensions on your browser to fix Netflix error code ui3010.


  1. Click on three dots from the top right side of the screen.
  2. Now from the drop-down option go to more tools and click on extensions or you can simply type chrome://extensions/ and search to open extensions settings on chrome.
click on extensions
  1. Now click on the remove button to delete the extension from the chrome browser.
remove extension fix netflix error ui3010


  1. Click on the gear icon to open firefox settings. 
  2. Now from the bottom left side click on the extensions and themes option.
netflix error ui3010
  1. Now click on extension from the left side of the screen.
  2. You’ll get the list of all the installed extensions on your firefox browser. Now remove or disable extensions to fix Netflix error code ui3010 on your device.
remove or disable extension firefox

Tips: You can also try using other browser to stream your favorite show on netflix without facing error code ui3010 on netflix.

Also check: Fix Hulu error code 5005

Uninstall and Reinstall the Browser

If you’re facing error code ui-3010 while using Netflix on your browser. Then uninstalling and reinstalling the browser on your pc can help. For reinstalling the browser on your pc follow the steps below.

  1. First of all, make sure your chrome data is synced to your Google account.
  2. Now press the windows button (start).
  3. Search and open the control panel.
  4. Select uninstall a program.
  5. Locate and uninstall google chrome or the browser you’re using from the list.

Reinstall chrome

  1. Visit chrome official website and download the latest version of chrome.
  2. Now locate the file and install it on your pc.

If you’re on a smartphone, then delete the Chrome app from your browser. Then reboot your device, now go to the play store or Appstore and install the latest version of chrome on your smartphone. Now check if the Netflix error code ui-3010 is resolved or not.

Try Netflix on another browser

If reinstalling the browser didn’t help in fixing error code ui-3010 on Netflix. Then try using another browser. If you’re facing this issue on chrome, then you can try installing a new browser to stream Netflix. Try installing another browser like firefox, opera, etc. After installing the browser, visit Netflix and check if you’re still getting the error code ui3010 or not. If not then you can stream Netflix on this new browser.

Improve Your Network to Fix Error Code UI3010

You can also face Netflix error code ui3010 due to slow internet speed. You need to improve your wifi speed to fix Netflix error code ui3010. To do this you can move your router close to the device you’re using to stream Netflix. If your router is on lower place in your home, move it to someplace high like a cupboard to improve your internet speed and strength of your wifi signal. If this is not helping you can try connecting your streaming device to your wifi using the ethernet or wired connection. This will improve your internet speed and resolve the error code ui3010 on Netflix. Also, make sure you’re getting enough internet speed to stream show and movies on Netflix. You can check the internet at fast.com or https://www.speedtest.net/. If you’re not getting the proper internet speed contact your isp for resolving this issue.

If your internet connection is still not working properly, then try contacting your internet service provider for help.

Related: What to do when netflix not loading on your smart tvs

Disabling VPN and changing DNS

You come across error code ui3010 on Netflix if you’re using a VPN. To fix this simple disable VPN and try using Netflix to see if the Netflix error code ui3010 is resolved. 

If you’ve changed your DNS then you can face the ui3010 error on Netflix. You can set the DNS to the default version by following the steps below to fix this issue

  1. Press win+r to open run
  2. Now type ncpa.cpl in the dialogue box and click on ok.
  3. Now right click on the network you’re connected and click on properties. 
click on network properties
  1. Select internet protocol version 4 and click on properties.
click internet protocol version 4
  1. Now select “obtain DNS server address automatically” and click on ok.
netflix error code ui3010

This will resolve the Netflix error code ui3010 on your device.

Resetting your network can also help in resolving error code ui3010. Below are the steps to reset the network on windows 10.

  1. From the start, menu search for network reset and open it
  2. Click on the reset now option and click on ok to confirm

Now your pc will restart, go to Netflix and check if you’re still facing Netflix error code ui3010.

Disable Do Not Track Option in Chrome

Many users have reported that they’re able to solve this error ui3010 on chrome by disabling the do no track option of chrome. You can also try disabling this option to fix Netflix error code ui3010 by following the steps below.

  1. Open Chrome and click on the three dots from the top right side of the screen and click on the settings option.
  2. Click on cookies and other side data.
  3. On this page turn off “Send a “Do Not Track” request with your browsing traffic”

Now try streaming Netflix to check if the Netflix error ui3010 is fixed. 

Conclusion: The Netflix error code ui3010 is related to your browser. You can fix it by clearing your browser cached data and cookies. You can also fix ui3010 error by disabling extension from your browser.

If the issue persists then contact netflix team for help. If you’ve any query let us know from the comment box also don’t forget to check how to change Netflix password.

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