Fix Netflix Error Code UI-800-2 | Couldn't Connect to Netflix

Recently updated on December 28th, 2022 at 11:51 am

Many users face Netflix Error Code ui-800-2 on their Smart TV like Roku, LG, Samsung Smart TV, etc. Error code ui-800-2 means that the data or cache stored on your device need to be deleted or cleared. After refreshing the cache data the issue is resolved on most of the devices.

Another reason is a temporary bug that can be easily resolved by a simple restart of your device. Mostly error code ui-800-2 is faced by Samsung tv owners, so first, we’re going to explain some steps to fix this error on your Samsung TV.

How to Fix Netflix Error Code ui-800-2?

Netflix error code ui-800-2 can be fixed by rebooting your streaming device, relogging to your Netflix account, clearing the cache and data of Netflix app, updating the Netflix app to the latest version, reinstalling the Netflix app on your streaming device, or resetting your device settings to the default factory settings.

Fix Netflix error code ui-800-2 on smart tv

Power cycle

A power cycle is one of the most common fixes for Netflix error code ui-800-2 across all smart tv. If you’re also getting this error on your smart tv then the power cycle can help in fixing this issue.

First, turn off your Smart TV and unplug it from the power outlet.
Now, turn off and unplug your Wi-Fi from the power socket.
Wait for 10-15 minutes.
And, then turn on your Wi-Fi and wait until it is booted up completely.
After that, plug in your Smart TV and turn it on and connect to the Wi-Fi.
Now, launch Netflix and enjoy.

This first tip will fix the Netflix error code ui-800-2 on most Smart TV. If you’re still facing the issue then follow the other fixes from below.

Related: Netflix error code tvq-st-145.

On Samsung tv

Reset Samsung Smart Hub

Go to Settings.
Now, select Support.
Go to Self Diagnosis.
Scroll down and select Reset Smart Hub.
Enter the pin for confirmation.

When the reset completes, launch Netflix and check if the error code ui-800-2 is fixed or not.

If the issue persists, then try contacting the Samsung team for help.

Reset Netflix/Sign out of Netflix during error ui800-2

Resetting Netflix from the error code ui-800-2 or any other screen can help you in resolving the issue. For resetting/signing out/deactivate, follow the steps below;

From the error screen, select More details.
Scroll down and select Reset/Sign out/Deactivate.

If you’re on any other screen, then follow the button combinations mentioned below for fixing this issue.

Press the button on your Smart TV remote in the following order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Now select Reset/Sign out/Deactivate.

When the reset completes, log in to Netflix and check if you’re still facing the error code ui800-2.

Fix netflix error code ui-800-2 on roku

Restarting your Roku device can help you in fixing the Netflix error code ui-800-2. Follow the steps below fox fixing error ui-800-2 on your Roku.

Unplug your Roku device from the power socket.
Wait for 10 minutes.
Now, plug your Roku device back into the socket and turn it on.
And, then launch Netflix and check if the Error code ui-800-2 is fixed or not.

Clear cache on Roku

Clearing cache on the Roku device can help you in fixing the Netflix error code ui800 2. For clearing, cache follows the steps below.

Press the Home button on your Roku remote.
Now, press the following button combination.
Press home 5 times, press up, rewind 2 times, fast forward 2 times.
Now your Roku device will restart.
Afterward, launch Netflix and check if the error is fixed or not.

Related: How fix Hulu not working on Roku,

Fix netflix error code ui 800 2 on lg tv

If you’re facing error code ui-800-2 on your LG smart tv then the most common and working fix is a power cycle.

Unplug your LG TV from the power socket.
Now, press and hold the Power button on your TV for 10-15 seconds.
Wait for 10 minutes.
After that, plug your LG Smart TV back into the socket and turn it on.
At last, launch Netflix and check if the error code ui-800-2 is fixed or not.

If this doesn’t work, then check our post on how to fix Netflix not working on LG TV for fixing error code ui-800-2.

Fix netflix error code ui-800-2 on fire tv

If you’re getting error code ui-800-2 on Fire TV, then clearing the Netflix cache and data can help you in fixing this issue. For clearing Netflix cached data follow the steps below.

Go to Settings on your Fire TV or Firestick.
Now, go to Applications.
Select Manage installed applications.
Locate and select Netflix from the list.
Now, first select Force stop.
After that, select Clear cache and , then Clear data.
Now, launch Netflix and login to your Netflix account.

After following these steps error code ui-800-2 will be fixed on your amazon fire device.

Try updating or reinstalling Netflix

Another fix for Netflix error code ui-800-2 is updating your Netflix app. If you’re using an older version of Netflix, then updating your Netflix app can help you in fixing this issue.

If this doesn’t help, then

Uninstall the Netflix app and restart your device.
Now, install the latest version of Netflix on your streaming device.
Login to your Netflix account to see if the error code ui-800-2 is fixed or not.

If the issue persist, then you need to contact your device manufacturer or Netflix team for help. They can help you in resolving Netflix error code ui-800-2 on your device.

Also, check how to fix HBO max not working on Samsung Smart TV.