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Netflix Audio Skipping, Choppy, Distorted, Cutting Out, Sound and Video Out of Sync

Recently updated on January 2nd, 2023 at 11:18 am

Are you facing Audio skipping, choppy, distorted, high-pitched, cutting out, sound and video out of sync while streaming on Netflix? Many Netflix users are facing such sound issues.

This can happen because of the Netflix app itself or due to some technical glitch. You can also face this issue because of an outdated app or TV firmware.

This Netflix sound problem is common on all Smart TV like Roku, Firestick, or Samsung Smart TV. You can also get choppy or distorted audio because of a loose HDMI or optical cable.

Different devices have different problems and solutions are also different, First, we need to know what problem you are facing.

Some things to know before troubleshooting Netflix sound issues

  1. Make sure that your device is not muted.
  2. Turn up your volume and check if you can hear anything from your device.
  3. If you’re using an external speaker then make sure it is plugged in properly. If not then reinsert and try playing the show or movie on Netflix.

In case of choppy, high pitched, or distorted sound on Netflix


Try adjusting your audio settings:

  1. Press the Home button on the remote and head to the Settings.
  2. Now, selecct Audio.
  3. After that, select Studio in the Audio mode.
  4. Then set HDMI to PCM-stereo.

Restart your Roku:

  1. Remove the Roku from the power source.
  2. Wait for 20 seconds.
  3. Plugin your Roku.
  4. Turn on the Roku by pressing any button on the remote.
  5. Wait for at least 1 to 2 minutes.
  6. Start using Netflix, hope it will work fine.

Smart TV

Restart your smart TV

  1. Remove your TV from the power source.
  2. Wait for 5 minutes.
  3. Plug in your TV. 
  4. After that, switch on your TV.
  5. Now start streaming Netflix.
  6. And, check your Audio settings of the device

Apple TV 4 or Apple TV 4K owners

Try changing your audio settings. This can help in fixing Netflix audio cutting out on your Apple TV 4.

  1. Go to Settings.
  2. Now, select the Video and audio option.
  3. Then, Select the Audio format option.
  4. After that, select the Change format option.
  5. Select Dolby digital 5.1 as the new format. If this doesn’t help, then select Audio format at Stereo.

If this doesn’t help in fixing Netflix audio issue on your Apple TV 4 or 4K, then try to restart your TV by following the steps below.

  1. Unplug your TV and Apple TV from power source for 5-10 minutes.
  2. Now, plug in your both device and turn them on.
  3. Launch Netflix and check if the issue is resolved or not.

Related: How to fix no sound on TCL Roku TV.

Try basic troubleshooting for your device connections

  1. In case if you are using an external speaker any soundbar, make sure that speakers are connected to your TV properly.
  2. Make sure HDMI or other connectors are plugged in correcting. If not, then unplug the HDMI or optical cable now plug it in properly. This can help in fixing Netflix choppy audio on your TV.
  3. Try using the different HDMI cable.
  4. Check your audio settings of the device.

In case of Netflix sound and video out of sync

In case the audio and video are out of sync, then try playing other movie or show on your device. If you are not facing any issue with the current title, then go to the Viewing activity page and, then select the Report problem option next to the show with the issue.

If you don’t see any reported problem issue, then the issue is automatically reported.

Restart your smart TV

  1. Remove your TV from the power outlet.
  2. Wait for 5 minutes.
  3. Plug your TV back into power outlet and turn it on.
  4. Now, start streaming Netflix.
  5. Check your audio settings of the device

Also, check: Fix Netflix stuck on 24%,

In case the Netflix volume is too low

Amazon Fire tablet

  • Get to the Home screen and go to the Settings.
  • Click on Storage.
  • Select the option to install supported apps on your SD card and switch it off.
  • Come back to the Home screen and select App Store.
  • You will see a magnifying glass option in the upper right corner, tap on it.          
  • Search Netflix.
  • After that, select download, install or get the app.
  • Once the app gets downloaded, select Open and try using Netflix again.

Samsung smart TV

Adjust the speaker settings.
  • Press the Menu button on your Samsung TV remote, then select Sound.
  • Now, navigate to Additional settings, and set the Auto volume to Normal.
Try basic troubleshooting for hardware
  • Use HDMI cables and try every HDMI port on your TV.
plug in cable properly

Also, check: Fix Netflix error code ui-800-2.

In case Netflix has no sound:

Amazon Fire TV/stick

Play another TV show or movie, if another TV show or movie please without any problem, go to the Viewing Activity page and select Report a problem.

If you cannot see a report a problem option, the problem is automatically been reported. 

Change the Audio settings to Stereo.
  • First play a video, now select Netflix audio option.
  • Now, change the Audio option to Stereo. Changing the audio settings can help in fixing no sound issue on your Firestick.
netflix audio option

Reinstall Netflix

Many users suggested that reinstalling Netflix on their Smart TV fixed audio issues for them. If you’re also getting choppy or distorted audio while using Netflix on your Smart TV, then try this. 

  1. Delete Netflix from your Smart TV.
  2. Restart your Smart TV.
  3. Now, search and install the latest version of Netflix on your TV.

Afterward, launch Netflix and log in to your account and check if the Netflix audio cutting out the problem is fixed or not.

Also, check: Fix Netflix not working on LG TV.

Fix Netflix choppy distorted sound on Firestick/Fire TV

Restart your Firestick/FireTV

  • Press and hold the Play/Pause button along with the Select button on your Firestick remote.
  • Your Firestick or TV will restart in a couple of seconds.
  • Now, launch Netflix and check if the audio problem is fixed or not. 

Reset Firestick to factory settings

  1. Go to Settings on your Firestick.
  2. Select MY FIRE TV option.
  3. Now, scroll down and select the Reset to Factory Defaults option.
  4. Install Netflix on your Fire TV once again and log in to your account.
reset firestick to factory defaults

Now, Netflix sound issue will be fixed on your Firestick or Fire TV.

Fix Netflix audio issue on Roku

If you’re a Roku owner, then first try clearing the cache of Roku by following the button combination below.

  • Press the Home button 5 times on your remote. Then press Up once, then press Rewind 2 times, then Fast Forward 2 times. 

This will clear the cache and restart your Roku device. Once the device is restarted, launch Netflix and check if the sound problem is fixed or not on your Roku.

Reset Roku to Factory settings

  1. Go to the Settings option on your Roku TV.
  2. Select the System option.
  3. Now, select Advanced settings.
  4. Now, select the Factory reset option, then enter the pin shown on your screen for resetting your Roku to factory defaults.
factory reset roku

When the setup is complete, launch Netflix and checks if the audio issue is resolved on your Roku TV.

Fix Netflix audio issue on your Samsung TV

Resetting Samsung Smart Hub can fix the audio issue on your Samsung TV. But first, try uninstalling and reinstalling Netflix on your Samsung Smart TV. If that doesn’t help, then follow the steps to Reset Smart Hub.

  1. Go to the Settings option on your Samsung TV.
  2. Scroll down and select the Support option.
  3. Now, select Self diagnosis.
  4. After that, scroll down and select Reset Smart Hub.
reset samsung tv

Now, login to Netflix and check if the issue is resolved or not on your Samsung TV.

Fix Netflix problem on Android or iOS

  1. Reinstall Netflix app: Reinstalling the Netflix app on your Android or iOS can help in fixing the audio problem. So first, delete the Netflix app from your mobile, then reinstall it from the Play Store or App Store.
  2. Reboot: If you’re getting choppy, distorted, or audio cuts out while using Netflix on mobile. Then try restarting your mobile phone, see if it fixes the issue.
  3. Update: Make sure you’re using the latest version of Netflix. If not, then update your Netflix app. Also, make sure that your mobile device’s firmware is also up to date. Many iOS users suggested that updating their iPhone or iPad firmware Netflix fixed sound issues.
  4. Clear Netflix cache: On an Android device, go to Settings, then select the Applications. Now locate and tap on Netflix. Go to storage option, then first Force stop app, then Clear cache and clear data. Launch Netflix and check if the audio problem is resolved on your android phone or not.

If this post helped you, then check our post on how to fix Netflix error code ui3010.

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