Home » How-To Fix » Streaming » HBO Max Not Working on Firestick

HBO Max Not Working on Firestick

Recently updated on October 17th, 2022 at 10:45 am

In the recent scene of straight to streaming HBO max has emerged as a new giant. Many people are using HBO max on their firestick or fire tv. But some of them are facing issues while launching or playing HBO max shows on their firestick on fire tv.

Some users are getting a black screen, some are getting an unsupported version error, and for some fire stick users, HBO max is crashing and not playing anything. 

Why is HBO Max not working?

HBO max can stop working on firestick or firetv if the app is outdated or plagued with corrupted cache and data. You can also issue while streaming when HBO max is down. Below we’ve mentioned some of the working fixes that can help in fixing HBO max not working on firestick. 

How to Fix HBO Max Not Working on Firestick?

To fix this, you can power cycle your Fire TV or Firestick, force stop and clear cache and data of HBO max, reinstall HBO max, reset your network, update your Fire TV firmware, reset your Fire TV, relog-in to your HBO max and Fire TV accounts.

Power Cycle Your Fire Tv or Firestick

If HBO max video is stuttering while playing on your firestick or firetv, then hard resetting or power cycling your tv can help in fixing HBO max not working on firetv. Follow the steps below

  1. Unplug the TV from the power socket or remove the firestick from TV port and power socket. 
  2. Now, unplug your router from the power outlet.
  3. Wait for 5-10 minutes.
  4. After that, turn on your Wi-Fi router.
  5. Then, plugin your Fire TV and turn it on.
power cycle

Launch HBO max and check if you’re still facing issues while playing HBO max on firestick, firetv, or not.

Manually restart your fire tv or firestick

If the above mentioned step didn’t work for you, try to restart your Firestick manually, restart Your Fire Device by following the steps below for fixing HBO max not working.

  1. Press and hold the Play/Pause button and select button on your Fire TV remote.
  2. Now your Fire TV will restart.
  3. Launch HBO Max and check if you’re able to stream without issue.

Related: Fix hbo max stuck on loading screen

Check for HBO Max Outage

You can face an infinite loading screen or HBO max can stop working due to an HBO outage. So if you’re still facing issues after power cycling your firestick, fire tv then for HBO max outage.

You can go to downdetector there you can check if HBO Max is down or not.

You can also visit HBO max official Twitter page and there you can find people reporting about the HBO max outage. If HBO max is down then you need to wait for HBO max team to fix this issue. 

hbo max outage

Note: Make sure that your internet speed is above 5mbps. For checking internet speed go to settings on your Fire TV or Firestick. then select “Network”. Now check your internet speed, If you’re getting slow internet speed then move your router closer to the Fire TV. You can also try using an ethernet cable for improving internet speed. If this doesn’t work then contact your internet service provider for help.

How do you reset HBO Max on Firestick?

Well, you can reset the HBO max app by just relaunching it, but there’s another way to reset the HBO max app. To do so, follow the steps as instructed below;

Force Stop HBO Max and Clear Cache and Data

Force-stopping HBO max on your firestick or fire tv can help in fixing the streaming HBO max problem on your device. Follow the steps below to force stop HBO max and clear cache and data on firetv;

  1. Go to Firestick/Fire TV home screen.
  2. Now select Settings.
  3. Select the Applications option.
  4. Now select Manage Installed Applications.
  5. Locate and select HBO Max from the app list.
  6. First force stop HBO max on your Firestick/Fire TV.
  7. Now scroll down and Clear cache and Clear data.
force stop clear cache of hbo max

Now launch HBO max and check if you’re able to stream shows properly or not on your firetv.

Related: Fix hbo max not working on Samsung smart tv

Reinstall HBO Max

If your HBO Max is still not working, try reinstalling the HBO Max application from the firestick or fire tv. Also, some users claimed that they were managed to resolve this issue by uninstalling and reinstalling the HBO Max app. To do so, follow the steps as given below;

  1. Press and hold the Home button on the Fire TV or Firestick remote and menu will pop-up on the screen.
  2. Now, head to the Apps sections and select the HBO Max app.
  3. After that, select the three horizontal lines then, select the Uninstall to remove the HBO Max from the Firestick.
  4. After uninstalling the HBO Max, go to the Apps section home page and search for HBO Max and install it.

Check your internet connection

As we all know, we require stable and high-speed internet connectivity to stream a show or movie on Firestick. So, it’ll be better if you check the internet connection.

Try to stream something on your other device and check if you’re facing some streaming issues there, too or open a browser and check the internet speed of your internet.

If you’re getting a low internet speed, then try to reset the network settings of your network. 

Reset Wifi Network 

Some users suggested that power cycling their network device helped them in fixing HBO max problem on their amazon fire tv. You can follow the steps below for hard resetting your network devices.

  1. Unplug your router from the power.
  2. Wait for 5-10 minutes.
  3. Now, plug in your router and turn it on.

Now launch HBO max and check if the problem is fixed or not. If not then try resetting the router by following the steps below.

  1. Make sure your router is plugged in.
  2. Now locate the Reset button on the backside of your router.
  3. Now use a pin to press the reset button on the back of your router.
  4. Press and hold the Reset button on your router for 30-40 seconds.
  5. After resetting your router check if the HBO max streaming issue is resolved on your firetv.

Update Fire Tv Firmware

An outdated fire tv firmware can also cause a streaming issue on your firetv. For fixing HBO max not working or crashing on your firetv make sure that your device’s firmware is up to date. If not then follow the steps below for updating firetv or firestick software.

  1. Go to Settings on your Fire TV.
  2. Now select My Fire TV.
  3. Go to About option.
  4. Now select Check for updates. If available then install it on your amazon fire tv.
update firestick

Also make sure that the HBO max is updated, to check this select HBO max and press the Menu button (button with three horizontal lines). Now select More Information, and if available then select the Update option. After updating HBO max and your Fire TV firmware restart your tv. Now check if HBO max is working or not on your amazon firetv or firestick.

Also check: Fix hulu keeps crashing

Reset Firestick or Fire Tv

If none of the above steps works for you, resetting the Firestick to its default factory settings might resolve the not working issue. To perform a factory reset on your Firestick:

  • Press and hold the Back and Right button on the Firestick or Fire Tv remote.
  • Now, select Continue to reset your Firestick or Fire Tv.
  • After that, reinstall the HBO Max app, log in with the credentials, and check if this resolves the issue. 

Re-log in to accounts

Sometimes some random bugs and glitches might be the reason why your HBO Max isn’t working. To fix this, try to re-login your HBO max and firestick accounts.

Relogin HBO Max account

  • Launch any web browser and visit HBO Max
  • Now, head to the Profile and select Manage Devices.
  • After that, locate Firestick/Fire TV and click on Sign Out
  • Now, wait for a while and log in to your HBO Max account again.

Relogin Firestick

  • Navigate to Settings, then head to the My Account.
  • Now, select Amazon account and select Deregister.
  • After that, wait for a while and re-login to your account again.

How do I Fix HBO Max Unsupported Version on Firetv or Firestick?

Many firesticks or firetv owners are getting unsupported version errors while launching HBO max. You can face this issue if you’ve previously sideloaded the app. In such a scenario you need to uninstall the HBO max from firestick and install it from the Amazon app store.

  1. Go to Settings and select Application.
  2. Now select Manage Installed Applications and select HBO Max.
  3. Uninstall HBO max from your fire tv.
  4. Now press the mic button on your firestick or firetv remote and speak “search for HBO max”. 
  5. Now download and install the HBO max on your firestick or firetv.

Launch you’ll not face HBO max unsupported version error on your firetv. Reinstalling HBO max can also fix the streaming issue on your firetv.

If you’re still getting the unsupported version on your amazon firetv or firestick. Then remove all the unnecessary apps or anything unnecessary from your firetv. Now reinstall HBO max by following the steps above. Now HBO max unsupported version error will be resolved on your firetv.

Contact HBO and the amazon team

If you’re still unable to stream HBO max on your firetv or firestick then try contacting HBO and amazon. You can try contacting the HBO max team and amazon firetv team for help with your issue. They can help you in resolving any streaming problem on your firestick or firetv.

If this post helped then also check our post on how to fix firetv stuck on choose your language screen.

Leave a Comment