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Error code: i2501

Square Enix is a famous Japanese video game publisher, known for action and adventure games like Final Fantasy, Life is Strange, or Tomb Raider. However, users reported that they faced an error code: i2501 on their screen while processing the payment in Square Enix. This error code is mostly reported by Asia and Middle East players. In this article, we listed all the causes and steps to fix this error code: i2501.

Causes of Square Enix Error Code: i2501

Many causes are occurring this error code like insufficient balance available in your account, the transaction is declined by your bank, entering wrong details while processing the payment, making payment from another country not from where the card was issued to you, slow internet connection. However, there are also some other causes;

VPN: Nowadays, people use a VPN for security purposes but sometimes because of using VPN you might face some error code. If you’re also using VPN then this can be the cause of error code: i2501.

Ad- Blocker Extension: To remove the ad from the browser, some people use adblocker extension on their computers. If you’re also using an ad-blocker extension then it might be blocking the connection and causing this error code: i2501.

Steps to Fix Error Code i2501

Turn off VPN or Proxy


  1. Press Windows + I, to open Windows settings.
  2. Go to the “Network & Internet” option and open it.
  3. Select VPN.
  4. Turn off the VPN.


  1. Press Windows + I keys, simultaneously to open Windows settings.
  2. Go to the “Network & Internet” option and open it.
  3. Click on the Proxy.
  4. Now, go to “Use a proxy server” and turn it off.

Note: If you’ve installed any vpn then uninstall that vpn. Because you’ll face error code i2501 if the payment is not made from the location where the card was first time used on the square enix website. Disabling or uninstalling vpn can fix the errr code: i2501

Use your smartphone to make a payment

If you’re not using any vpn on your pc and still facing the error code i2501, then try to make the payment using your smartphone because there are some users reported that they managed to fix this error code: i2501 by using their smartphone to make the payment. If you also want to fix your error code i2501, open a browser on your smartphone and go to Square Enix’s payment page, and try to make your payment. 

Related: How to remove credit card from amazon

Turn Off Ad-Blocker


  1. Open Chrome browser, go to the three dots (at the top right corner), and then click on the “More Tools” option.
  2. A sub-menu will open on the left side, click on the “Extensions” option.
  3. Now, locate the Ad-blocker extension from the list, open it, and turn it or disable it.
click on extensions


  1. Open firefox and click on the gear icon to go to firefox settings.
  2. From the bottom left side click on extension
  3. Again click on extension from left side.
  4. Now locate the ad-blocker extension from the list and toggle it off to disable it.

Clear Browser Cache and Cookies

Sometimes clearing cache and cookies of your browser can help in fixing the error code i2501 on square enix website


  1. Open the Chrome browser and press Ctrl + H to open the History tab.
  2. On the left pane, go to “Clear Browsing Data”. Select the “Time range” and set the time range to “All time”. Now, check the boxes beside “Browsing History”, “Cookies and other site data” and, “Cached images and files”
  3. Select the “Clear data”, to clear all the cache & cookies.
clear browser cache and cookies


  1. Open firefox
  2. Copy and search about:preferences#home from the url box to open firefox preferences page.
  3. Click on “Privacy & Security” option.
  4. Scroll down to site data and cookies section. Now check the box next to clear cache on exit.
  5. Now click on clear data option and click on clear to delete cookies and cache from firefox.
delete firefox cookies and cache data

Try making payment from square enix website to see if the error code i2501 is fixed for you.

Related: Ticketmaster error code 0002

Change Your Browser

While reading about this error code, we found that this error can also occur because of a glitch in your default browser, most people prefer to use google chrome, if you also faced this error while making a payment through Google chrome, then you need to switch your browser to another browser. We recommend you use browsers like Mozilla Firefox or Microsoft Edge. 

Open your switched browser, try to making your payment using incognito mode, and check if the error persists then, move to the next step.

Try After 24 Hours

Still facing the error code and above-mentioned method doesn’t work for you. Then you should have to wait for 24 hours because the square Enix anti-fool system rejects all the payments and you’ll be blocked for 24hours. So, waiting for the next 24hours will be a better option to get rid of this error code: i2501. Try to make the payment after 24 hours.

Contact Square Enix If Nothing Works

Even after applying all the methods and steps can’t help you to get rid of error code: i2501, then the last option you have is to contact the customer support of Square Enix. 

Go to Square Enix Support Center and explain your concern, they will provide a solution to fix the error code.

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