Recently updated on April 27th, 2022 at 03:28 pm
Recently Samsung users are facing the blank screen or crashing issues on their Disney plus app. Some users are also getting error codes while launching Disney plus app or while playing shows or movies on Disney plus app. An outdated application, corrupted cached data or a temporary glitch can stop Disney plus from working properly on your Samsung smart tv. You can face issues with Disney plus if Disney plus is down. If Disney plus is not working on your Samsung tv, then don’t worry after following the steps in this post your Disney plus is going to work fine.
How Do I Fix Disney Plus Crashing on Samsung Smart TV?
Cold Boot Your Samsung Tv
Samsung tv comes with a cold boot feature that lets you restart your tv by long-pressing the power button on your remote. Doing this can help you with Disney plus on your Samsung smart tv.
For cold booting your Samsung smart tv;
With Remote
- Press and hold the power button on your remote until your tv restart.
- Once your smart tv restarts, release the power button.
- Now launch Disney plus and check if you’re able to stream on your Samsung tv or not.
Without Remote
- Unplug your Tv’s power cable from the wall outlet.
- Now, leave it for 30 seconds.
- After that, plug the cable back into the wall outlet and turn on the Tv.
- Lastly, launch the Disney Plus app and check if this works or not. If not, then try hard resetting your Samsung smart tv.
Hard Reset Disney Plus on Samsung TV
Hard resetting your Samsung tv and your wireless network equipment can fix Disney plus crashing or loading problems on Samsung tv. For power cycle or your Samsung smart tv and network devices follow the steps below:
- Turn off your Samsung tv and unplug it from the socket.
- Now unplug the router and modem cables from the power outlet.
- Press and hold the physical power button on your Samsung tv for 15-20 seconds to discharge any remaining power.
- Wait for 5-10 minutes.
- Now turn on your wifi router and modem.
- Plugin and turn on your Samsung smart tv.
Now launch Disney plus and check if Disney plus is working or not on your Samsung smart tv.
Tip: If you’re getting a message saying Disney plus is not compatible or currently not available on your Samsung tv. This is a known issue by Samsung and Disney plus, and in the past, they’ve said that they are working on a fix. In the meantime, you can try power cycling your tv by following the steps above. As many users suggested turning it off and on for fixing this issue. If you’re still getting this message then wait for the next app update. A software update from Disney plus or Samsung can fix this issue. Try re-login also see if this fixes the issue or not.
Related: Fix disney plus stuck on loading screen
Why is Disney Plus Not Working on my Samsung TV?
If your tv is manufactured before 2016 then your Samsung smart tv doesn’t support Disney plus application. Here is the list of Samsung tvs that are compatible with Disney plus. Search for your Samsung tv, if it is not on the list then Disney plus is not supported on your Samsung tv. You will not be able to install Disney plus on your Samsung tv. But you can always use a roku stick or firestick for streaming Disney plus on your Samsung smart tv.
If Disney plus is down then it can stop working on your Samsung smart tv. Disney plus will not work on your Samsung tv if there is an outage in your area. To check for Disney plus outage you can visit downdetector or isthisdownrightnow. From these two websites, you can track the live status of the Disney plus outage. If there is an outage then wait for some time this will be fixed automatically.
What Do I Do if Disney Plus isn’t Working?
If the cold rebooting and hard resetting fails to do the job, check if there’s any update available for Disney Plus in the updates section. To check for updates, follow the below steps;
Check for Disney Plus updates
- Head to the main screen of your Samsung TV.
- Now, select Apps.
- After that, navigate to the Settings and locate the Updates tab.
- Lastly, find the Disney Plus app and update it.
Check if you’re able to stream Disney Plus or not. If not, move on to the next fix.
How Do I Clear Disney Plus Cache on Samsung Smart TV?
If the app’s cache gets corrupted, it can cause the app to behave badly, and you may encounter glitches and frequent crashes. And maybe this is the reason why your Disney Plus is behaving like this. Clearing the cache of the Disney plus app may resolve the issue,
- Press the Home button and then head to Settings.
- Now, select Apps.
- After that, navigate to the System apps.
- Lastly, locate the Disney Plus app, go to Clear cache, and press OK to confirm.
Now, launch the Disney Plus app and check if this fixes the issue or not.
Disney Plus Not Working on Samsung Smart TV 2022
If the storage space of your Samsung Smart Tv has run out, try to clear it up by deleting the unused apps. Also, some users claimed that they managed to fix this issue by clearing the storage space of their Samsung Smart TV. To do so, follow the steps given below;
- Head to the Settings.
- Now, select Apps and Delete the unused apps from your Samsung Smart TV.
- After clearing the space, perform a reboot on your Tv and check if this fixes the issue or not.
Update Your Samsung TV firmware
If you’ve not updated your Samsung tv firmware then this can be a reason for Disney plus issues on your Samsung tv. For fixing Disney plus not working on Samsung tv you need to update your Samsung smart tv software by following the steps below:
- Go to Settings on your Samsung tv.
- Now select the support option.
- From this screen select software update.
- Select update now.
After installing the latest Samsung tv firmware check if you’re able to stream Disney plus on your Samsung smart tv or not.
Tip: If Disney plus app is not installing on your Samsung tv then turn off your wifi router and modem for 5-10 minutes. Turn on your router and now you’ll be able to install Disney plus on your Samsung tv.
Also check: Fixed hbo max not working on samsung smart tv
Samsung TV Disney Plus Not Showing Up
Disney plus might be missing from your samsung tv due to compatibility issue. First make sure that your samsung tv support disney plus. If disney plus is supported on your samsung tv and still not showing up then another thing you can try to fix your Disney Plus not showing up or not working is, signing out all your devices from the Disney Plus account.
- Visit the Disney Plus website on your browser (desktop).
- Now, log in to your account and click on the Profile (Character) button
- Then, navigate to the ‘Account’ option.
- After that, select the ‘Log Out of all Devices option.
Lastly, restart your Samsung TV for once and launch Disney Plus to check whether this resolves the issue or not.
Disney plus crashing on Samsung TV Fixed
Disney plus app can crash or stop working on your Samsung tv because of a corrupted app, technical glitch, or an incompatible or outdated app. For fixing Disney plus crashing on your Samsung tv you need to reinstall Disney plus by following the steps below:
- Go to the Apps section.
- Now select the settings option.
- Now locate Disney plus app on your Samsung tv and delete it.
- Restart your Samsung tv by pressing and holding the power button on your remote.
- Search for Disney plus app.
- Now install Disney plus on your Samsung tv.
Now launch Disney plus and check if it is still crashing on your Samsung tv or not.
Also check: Amazon prime video not working on samsung smart tv fix
Reset Smart Hub on Your Samsung TV
Resetting your Samsung tv smart hub can help you in fixing Disney plus not working on Samsung smart tv. After reset you need to login into all of your accounts again.
- Go to the setting of your Samsung tv.
- Now select support.
- Select self diagnostics.
- Now select reset the smart hub.
Launch Disney plus and log in to your account. Now Disney plus will work fine on your Samsung smart tv.
Samsung TV Disney Plus Blue or Black Screen Problem
Resetting your Samsung tv smart hub can help you in fixing Disney plus loading blue or black screen and not working on Samsung smart tv issues. After Reset, you need to login into all of your accounts again.
- Head to the Settings of your Samsung Tv.
- Now, select Support.
- After that, choose Self-diagnostics.
- Now select Reset Smart Hub.
Launch Disney plus and log in to your account. Now Disney plus will work fine on your Samsung smart tv.
How Do I Get Disney Plus on My Older Samsung Smart TV?
If you’re here, none of the above fixes help you out, and still, you’re encountering the issue. If this is the case, try to cast Disney plus using your Smartphone or connect Chromecast or Fire Tv streaming stick to stream Disney Plus (if you or your known have any). I hope this one helps you out.
Contact Support
If for some reason Disney plus is still not working on your Samsung tv, then try contacting the Samsung team for help. You can also try contacting Disney plus for help. They can help you understanding and fixing Disney plus not working on your Samsung smart tv. If this post helped you then don’t forget to share and check our post on how to fix error code 41 on disney plus.