Recently updated on June 1st, 2022 at 12:44 pm
A lot of Disney Plus users are facing this issue on Roku. Sometimes they can stream a show, but it shows Disney Plus is not working on their Roku device most of the time. People are also looking for various solutions to fix this issue in their Disney plus app. In today’s post, we’ll try to provide you with some potential solutions that worked for me and others who faced a similar problem with their Roku device.
Why is Disney Plus Not Working on Roku?
Below, we’ve gathered some main probable reasons that can lead to Disney Plus not working on Roku.
- Problematic Servers: If the servers of Disney Plus or Roku went down, this might be why you’re encountering Disney plus not working on Roku issue.
- Corrupted Files and Data: Sometimes, our device’s stored files and data gets corrupted, which can lead to “Disney Plus Not working on Roku issue”. Clearing the cache of the Disney plus app might resolve the issue. To do so, we have a detailed guide below.
How to Fix Disney Plus Not Working on Roku?
We’ve penned some best working solutions that can help you fix the issue. All you need to do is, go through the steps and follow as instructed.
How do I restart Disney Plus on Roku?
Before moving towards the main fixes, try to relaunch your Disney Plus app/channel. Exit from the Disney Plus app/channel and relaunch it after 60 seconds. Check if this resolves the issue. If not, try to close the app and then relaunch it by following the steps below;
- Press the Home button given on your Roku remote.
- Navigate and highlight the Disney Plus app/channel, then press the asterisk(*) button.
- Select Close and wait for 60 seconds.
- After that, relaunch the Disney Plus app/channel and check if this works for you.
Restart Your Roku TV
If restarting the Disney Plus channel fails to resolve the issue, try restarting the Roku device. Performing a reboot on your Roku device will clear all the temporary glitches and bugs. To reboot your Roku device, follow the steps as instructed;
- Press the Home button given on your Roku remote.
- Head to the Settings, then navigate to the System.
- After that, go to System restart and wait until your Roku device reboots properly.
- Lastly, launch the Disney Plus app/channel and check if this fixes the issue.
If the issue persists, try to Hard reboot your Roku device.
- First, unplug the Roku’s power cable from the wall outlet.
- Now, wait for at least 60 seconds.
- After that, plug the power cables back into the wall outlet and turn on your Roku device/tv.
- Lastly, launch the Disney Plus app/channel and check if the issue persists or not.
Also check: Hbo max not working on roku fix
Check For the Disney Plus Update
If you’re still encountering the issue, check if there’s any available update for your Disney Plus app/channel on the Roku channel store. To check for updates,
- Highlight the Disney Plus channel and press the asterisk (*) button given on your Roku remote.
- Now, select Check for updates and check if there’s any available update for Disney plus. If any, install it.
- Once your Disney Plus is updated to its latest version, launch it and check if this resolves the issue. If not, move on to the next solution.
Check Disney and Roku Servers
As servers always play an important role in online streaming, if they go bad or down, you will encounter some issues with your device or channel. And maybe today is the day the servers of Disney or Roku is having an outage. So, in this case, try to check the server status of both Disney Plus and Roku.
Is Disney working right now?
To check the server status of Disney Plus, visit downdetector and check the Disney plus outage report.
Also, by visiting downdetector, you can check the server status Roku.
If it’s a server outage, it will be fixed by Disney or Roku and if it’s not, follow the below solutions to resolve the issue.
Also check: Fix youtube tv not working on roku
Is Your Roku Compatible
Another thing you need to check is whether your Roku device is compatible with the Disney Plus or not. Because there are some selected Roku devices on which Disney Plus is available.
To check the supported devices list, visit the Disney Plus help centre and check if your Roku device’s on the list or not.
Try To Watch Another Show
There are some instances where your desired show or movie gets deleted or removed from the Disney Plus platform, and that’s why you’re encountering Disney Plus not working on Roku.
Select a random show or movie and try to stream it to check this.
Doing so will identify whether it’s only a show or movie that’s not playing or other content also has the same issue.
Re-Login To Your Account
There are instances where your account has some glitches or bugs causing the Disney Plus not working on Roku issue. In this case, try to re-login your Disney Plus account.
To do so, follow the steps as instructed below;
- Launch the Disney Plus channel and head to Settings.
- Now, navigate to the Log Out and press OK.
- Then, wait for several minutes
- Lastly, enter your credentials and log in to your Disney Plus account.
Check whether re-login to Disney Plus account fixes the issue or not.
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Verify Your Internet Connection
If you’re still facing the Disney Plus not working on Roku issue, then you need to verify your internet connection.
To stream content on Disney Plus, you’ll require a minimum bandwidth speed of 5-6Mbps, visit Fast.com or speedtest.com to check the internet speed you’re getting presently.
If you’re getting a poor bandwidth speed, then this might be the reason why you’re encountering the “Disney Plus not working on Roku” issue. Follow the next solution to fix your bandwidth speed and problem.
Verify Your Router
If you’re not getting enough bandwidth speed, you need to check the connections of your router. Try to check all the cables that are connected to your router. If you find any loose cables, connect them securely and reboot your router.
To reboot your router;
- Unplug the adapter from the wall outlet and,
- Wait for 5 minutes.
- Now, plug the adapter back into the wall outlet and leave it for 5 minutes.
- After that, check your internet speed, connect your Roku device to the network, and check if this fixes the issue.
If you’re still getting the internet issue, call your ISP and ask them to fix it.
Clear Roku’s Cache and Data
Clearing the corrupted cache and data from the Roku device may resolve this issue and bring your Disney Plus back to work. To do so, follow the steps as instructed below;
- Head to the main menu of the Roku device and ensure that the Home tab is selected.
- Now, press the Home button five times.
- Press the Up button once, then press the Rewind button twice.
- And lastly, press the Fast Forward button twice.
Now, wait for Roku to clear the cache and restart. Once it’s done, head to Disney Plus and check if this solves the issue.
Plug Roku Direct into the TV
If you’re using an external A/V system to connect your Roku device with the TV, try plugging the Roku device straight into your TV. Once it’s done, check if Disney Plus is working or not. Plugging your roku stick directly to tv can help you in low power issue, this can help when disney plus is not working on your roku device.
Also check: What to do when disney plus is in spanish
Update Your Roku
Sometimes some channels may not work properly if your Roku device isn’t updated to its latest firmware. So, try to check if any updates are available for your Roku device. If there’s any, download it. To check for available updates;
- First of all, head to the Settings of your Roku device.
- Now, navigate to the System and select Software Update.
- After that, click on Check Now. If there’s any update available for your Roku device, follow the on-screen instructions and update your Roku device to its latest firmware.
Also, check whether updating the Roku to its latest firmware fixes the “Disney Plus not working issue on roku” or not.
Reinstall Disney Plus
If updating the Roku to its latest version doesn’t fix the issue, try reinstalling the Disney Plus channel. Some users claimed that they also managed to fix this issue by reinstalling the Disney Plus channel; may this resolve your case.
- Press the Home button given on your Roku remote.
- Now, head to the Streaming channels tab.
- After that, locate the Disney Plus channel and press OK.
- Lastly, select the Remove Channel option to uninstall your Disney Plus channel.
- After uninstalling Disney plus, head to the Roku Channel Store, search for Disney Plus, and reinstall it on your Roku device.
Reset Roku to Factory Settings
Here’s the last try to get rid of this issue; we recommend you Reset your Roku device to its default factory settings. All your saved settings will be reset to their factory settings, and your Roku device will be in the out-of-box state.
Below are the steps to factory reset your Roku device;
- Head to the Roku Settings and navigate to the System tab.
- Now, go to the Advanced System settings and then select Factory Reset.
- After that, follow the on-screen instructions and reset your Roku to its default settings.
- Once the reset process completes, set up your Roku device and launch the Disney Plus app/channel ( if it’s not there, install it) and check if this resolves the issue or not.
Report Disney Plus
If you’ve followed all the steps mentioned in this post and still the issue is there. Well, it’s time to visit the Disney Plus Help Center; from there, try contacting their chat support or calling them and asking them to help you out. If this post helped you then check this post on what to do when you’re stuck on disney plus loading screen.